7 of 7 Service Delivery Jobs in Peterborough

and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform build, maintenance and retirement. The other stuff we are looking for More ❯

processing team during an exciting period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation … process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and implement the company's operational strategy , ensuring alignment with overall business objectives. Lead and develop … a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity More ❯

a hands-on leadership position where you’ll be responsible for managing managers and subsequent support teams ensuring timely and effective resolution of incidents and problems, and delivering outstanding service to NHS customers. You’ll drive continuous improvement across support operations, bring structure through ITIL best practices, and work closely with internal stakeholders to ensure alignment between support, development … and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met … Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally with certification Experience working with or supporting NHS or More ❯

Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation Employee Benefits Include: Private Medical Cover with Bupa Health Shield – Additional health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance … Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational … Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service Oversee the scheduling of engineer workloads and preventative maintenance Monitor performance and ensure SLA adherence Manage compliance More ❯

Analyst Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1 st and 2 nd Line Support experience. Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident More ❯

satisfaction and retention Identify new business opportunities within existing accounts Promote a wide range of technology, telecoms, and managed services solutions Work closely with internal teams to ensure smooth service delivery Achieve sales targets and KPIs while delivering excellent customer service Ideal Candidate: Previous experience in account management or business development Background in IT, Telecoms, Connectivity, or More ❯

s most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Hard Services Manager (Electrical Bias) CBRE Global Workplace Solutions is a leading global provider … for the operational performance and safety of the building at all times, and will be responsible for specialist sub contractors and other building dedicated engineers to maintain high quality service delivery. Key Responsibilities: Supervise and lead the electrical team, ensuring that all planned and reactive maintenance tasks are carried out efficiently, safely, and in compliance with regulatory standards. To More ❯