3 of 3 Service Management Jobs in Peterborough

Service Controller Hours: 40 hours per week Working Hours: Rotational coverage required between 7:30am and 5:00pm Overview We are seeking an organised and customer-focused Service Controller to join a busy customer support team. The successful candidate will be responsible for coordinating service activities, scheduling … field-based engineers, managing customer enquiries, and ensuring maintenance and repair requests are handled efficiently. The ideal candidate will have excellent customer service skills, a strong technical understanding of specialist vehicles, and extensive geographical knowledge to effectively coordinate engineers and respond to customer requirements. This role requires strong planning ...

Contract Manager An excellent opportunity for an experienced contract and supplier management professional to manage ICT suppliers, commercial performance, service delivery, risk and continuous improvement within a major transformation environment. If youve also worked in the following roles, wed also like to hear from you: Supplier Relationship Manager … Supplier Manager, Commercial Manager, Procurement Manager, Vendor Manager, Contract and Supplier Manager, Supplier Performance Manager, Commercial Contract Manager, IT Contract Manager, Contract Management Special SALARY: £45,514 per annum + Generous Benefits (see below) LOCATION: Peterborough, Cambridgeshire, East of England JOB TYPE: Full-Time, Permanent (Part-Time Hours will ...

their dynamic IT Operations Team. This role offers an exciting opportunity to provide second-line technical support while collaborating with talented professionals to enhance service delivery. \n Key Responsibilities: \n Second-Line IT Support and Service Delivery \n \n Provide second-line IT support, taking ownership of escalated … incidents and complex service requests across Microsoft 365, Windows devices, and cloud services. \n Investigate and resolve complex issues, managing communications with users and stakeholders effectively. \n Identify recurring issues, support root cause analysis, and recommend improvements for better user experience. \n\n Microsoft 365, Endpoint Management ...