2 of 2 Customer Experience Jobs in Plymouth

Admissions.The successful candidate will play a pivotal role in shaping the organisation’s approach to data, analytics, and automation, ensuring accurate reporting, effective use of resources, and an outstanding experience for both employees and customers.Key Responsibilities: Lead and develop the MIS, Timetabling, and Admissions teams, setting clear objectives and driving continuous improvement. Oversee all external data returns, ensuring accuracy … enhancements to maximise efficiency and data quality. Oversee the production of effective timetables and schedules to optimise resource allocation. Manage the Admissions function, ensuring timely responses and a positive customer experience. Collaborate with senior leaders to deliver a robust business intelligence framework that supports organisational growth. As the Head of MIS, Timetabling and Admissions, you will have: Strong knowledge … of management information systems and data compliance requirements. Proven experience in MIS leadership and data reporting within a large or complex organisation. Experience managing timetabling, scheduling, or planning processes. Strong analytical, problem-solving, and leadership skills. A degree (or equivalent) and GCSEs (A–C/9–4) in Maths and English. Desirable: Experience with Pro Suite systems More ❯

Company We are a growing IT Managed Service Provider (MSP) based in the South West, delivering proactive, secure, and scalable technology solutions to SMEs. With a strong reputation for customer service and technical excellence, we're now looking to expand our reach and bring on a driven Business Development Executive to help us grow our client base. The Role … business opportunities, nurturing leads, and converting prospects into long-term clients. You'll work closely with our technical and account management teams to ensure a smooth handover and excellent customer experience. Key Responsibilities Identify and engage with potential clients across the South West region. Develop and manage a pipeline of qualified leads. Conduct discovery calls, meetings, and presentations to … scope and price solutions. Meet and exceed monthly and quarterly sales targets. Maintain accurate records in the CRM and provide regular sales forecasts. What We're Looking For Proven experience in B2B sales, ideally within an IT MSP or technology environment. Strong understanding of IT services such as Microsoft 365, cybersecurity, backup & disaster recovery. Excellent communication and relationship-building More ❯