2 of 2 Customer Experience Jobs in Poole

and offers a great stepping stone to move into an Account Manager based role within 12-18 months. The Sales Support/Account Manager will have some internal sales experience and will see you working closely with the Business Development Account Managers.You will be responsible for taking the volume requests away from the account managers.You will liase with the … records up to date and collaborate across teams running various reports on a daily basis The Sales Support and Account Manager will need: Proven B2B sales or sales support experience Strong Microsoft Dynamics CRM skills Confident working with local authorities or public sector clients Excellent communication and relationship-building skills Self-starter with strong ownership and drive Tech-savvy … opportunities based on client usage patterns and business goals Handle renewals, ensure on-time contract execution, and mitigate churn risks proactively Act as the primary point of contact for customer queries, ensuring swift resolution and satisfaction Deliver virtual product demos and training sessions to new or expanding clients Maintain accurate records in the CRM, tracking interactions, feedback, and sales More ❯

moving forward. This is your opportunity to join a fast-growing software company in Poole, leading the delivery of high-impact projects that directly shape their product portfolio and customer experience. You’ll work across the full SDLC, helping translate ideas into working software all while juggling timelines, risk, quality, and communication like a pro. What’s in it … go-live Working closely with cross-functional teams (developers, product, QA, architecture, support) Managing scope, schedule, risks, and budget while keeping everyone on the same page Translating business and customer needs into actionable delivery plans and milestones Handling internal and external stakeholder comms with clarity and confidence Mentoring junior PMs and contributing to ongoing process improvements Championing quality, ownership … and continuous improvement across every project Supporting the Head of Programme Delivery and occasionally deputising when required What you’ll bring to the table: Proven experience delivering complex software projects in a SaaS or software environment Strong grasp of Agile, Waterfall, or hybrid delivery methods (Scrum, Kanban, etc.) Confident stakeholder manager - you can engage with execs, clients, and technical More ❯