5 of 5 Customer Service Jobs in Poole

1st line Support Engineer/Customer Support Location: Poole or Buckinghamshire Super Hybrid ( 1 day a week in the office) Salary is 25k - 28k Skills: 1st line support, Troubleshooting, Networking, Telephony, Windows Server, Diagnostics, Scripting, Monitoring, Configuration, Communication, Customer Service, Composure, Teamwork Were Hiring: Customer Support Engineer (1st line support) Hybrid (1 Day/Week in … person with a tech-savvy edge? Do you thrive in fast-paced environments and know how to keep your cool when things get busy? If you have a strong customer service mindset, a friendly, positive personality, and a solid grasp of Windows Server and networking basicswe want to hear from you! The Role: Were looking for a Customer Support Engineer/1st line support Engineer to join a high-performing Customer Service team and be the first line of contact for customers. Youll triage and resolve incidents, problems, and service requests across a suite of Customer Engagement solutionsmaking a real difference every day. This is a hybrid role with an expectation of More ❯

Our client, a well-established finance software solutions provider based in Poole, is seeking a dedicated Customer Services Support professional to join their team. They are a trusted provider, dedicated to guiding their clients in optimising processes through best practices. With a focus on delivering high-level customer service and support, they foster a collaborative and inclusive … environment that encourages continuous learning and contribution to process improvements. As a Customer Services Support team member, you will play a crucial role in managing inbound support tickets, diagnosing and resolving technical issues, and providing both non-technical and technical support to clients. You will work closely with internal stakeholders and the project delivery and product teams to facilitate … swift ticket resolution and ensure a seamless customer experience. Responsibilities: Manage inbound support tickets (telephone and email), triaging and prioritising accordingly Record and manage all tickets using the company's ticketing software, keeping customers updated on progress Diagnose, resolve, and triage technical issues, escalating incidents and issues where necessary Liaise with internal stakeholders to facilitate swift ticket resolution Manage More ❯

IT Service Desk Analyst - Temporary (up to 12 months) Salary: £29,079 - £34,210 (dependent on experience) Contract type: Temporary: Fixed Term Contract or Secondment Hours: Full Time Location: Poole, Dorset, England Closing Date: 02-09-2025 Reference: 20086 About us Our purpose is simple, to save lives at sea. Across the UK & Ireland, the RNLI is recognised for … our activities, and that the RNLI IT&S team is able to support all our users, volunteers, and supporters. About the role We are looking for an experienced IT Service Desk Analyst to work within our End User Computing team. The Service Desk provides first and second line support for services across the Microsoft suite on both Windows … and Windows 11. The Service Desk also supports video conferencing equipment hardware issues and mobile telephony. The team works from 07.45 to 18.00 hrs, and you will be expected to cover varying shifts within these times. The shifts will include providing IT phone support to volunteer lifeboat crew and staff members. This role will be focusing on providing support More ❯

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level … applications Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯

in excess of £3m employing 32 staff we deliver Fire, Security and Electrical services to a variety of domestic and commercial clients. We are looking for Experienced Fire & Security Service & Maintenance Engineers to join their friendly and busy team working from their offices in Poole. JOB PURPOSE This position will be working in both commercial and domestic properties mainly … in the Dorset, Wiltshire and Hampshire regions, so you will need to be able to demonstrate excellent customer service skills and the ability to deliver work to the required standards and also deal with the unexpected. You will be maintaining, servicing, fault finding and repairing Fire Alarm systems, Emergency Lighting, CCTV, Access Control, Intruder Alarm Systems as well … and resolve faults efficiently to ensure system reliability. Install and configure new security and fire alarm systems as required. Provide expert advice and technical support to clients. Maintain accurate service records and documentation. Travel across the region to various client sites. Participate in an on-call rota (approximately 1 in 5 weeks) to provide emergency support. QUALIFICATIONS/EXPERIENCE More ❯