3 of 3 ITSM Jobs in Poole

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

Line Support Engineer, your skills and experience will include: Helpdesk Experience: At least 2 years' experience on an IT Helpdesk, utilising a PSA/ITSM/CRM support tool like Autotask. Microsoft 365: Proficiency in OneDrive, SharePoint Online, Exchange Online, Teams, Intune, Entra ID, Entra Connect, Defender for Office ...

initial incident triage, determining scope, urgency and appropriate actions to mitigate threats Participate in the incident response process Support managing BAU request via the ITSM tool Support BAU activities such as daily checks Assisting with the analysis and trending of security log data Supporting triaging of vulnerabilities, response and mitigation ...