3 of 3 Customer Experience Jobs in Portsmouth

seeking an experienced Senior Contact Centre Engineer to join their growing team. This is an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise clients. … The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client-focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched … contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior team members and More ❯

a senior technical role shaping enterprise contact centre solutions for some of the UK’s biggest clients. You’ll be hands-on with the design, deployment and integration of customer engagement platforms such as NICE CXone, Genesys, Avaya and Cisco – combining deep telephony expertise with modern IVR, queue management and CRM integration. As a senior figure in the team … and be the go-to escalation point for complex issues – while still staying close to delivery. It’s a role where your expertise will have a direct impact on customer experience and business outcomes. The organisation.. You’ll be joining a leading technology consultancy with a strong presence in enterprise customer engagement and collaboration solutions. They work … re confident working across design, integration and support, and able to communicate effectively with both technical and business audiences. Strong telecoms/VoIP skills. Worked with Contact centre environments. Experience with NICE CXone, Genesys, Avaya, or Cisco contact centre platforms. Strong SIP, PSTN, SBCs, and IP telephony knowledge. CRM and enterprise system integrations via APIs/web services. What More ❯

to define requirements and translate them into actionable data solutions. Ensure data accuracy, integrity, and consistency across all reporting systems. Support data-driven initiatives that improve efficiency, performance, and customer experience. What we're looking for: Proficient in Microsoft Excel, Power BI, SQL, and other analytical tools. Strong analytical and problem-solving skills with high attention to detail. Ability … to work with large datasets, identify trends, and produce actionable insights. Strong time management and organisation skills. Experience in data analysis, preferably within financial service or B2B sectors. Curious, proactive, and ambitious, with a desire to grow and develop. Commitment to professional development and upskilling. Commitment to pursuing professional development; with support in achieving a CII Qualification. Salary & Benefits More ❯