12 of 12 Service Delivery Jobs in Portsmouth

Own It : We take responsibility and deliver with integrity. Doo The Extraordinary : We go beyond expectations to achieve the remarkable. About the role As Service Delivery Manager, you will be responsible for ensuring the efficient and effective delivery of our Managed Services offering to our clients. You … will oversee service operations, manage client relationships and ensure our service level agreements are met and exceeded. You will always be looking for ways to continuously improve our service delivery processes. You will serve as the key point of contact for clients, driving customer satisfaction, operational … essential for fostering collaboration and ensuring team and client satisfaction. This role reports into the Chief Operations Officer. Domain Knowledge Strong understanding of IT Service Management (ITSM) frameworks such as ITIL and how to effectively implement and deliver them to clients. Strong knowledge of software development lifecycle, ensuring alignment More ❯

thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our Service Delivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device … part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales Support, Inbound Sales, and Customer Services. This not only aids your development … but also ensures we have a fully flexible team to maintain service levels and provide an overall excellent experience for our customers. What we'll need from you: You will already have experience in customer services, and/or sales admin/support - this will ideally be with B2B More ❯

NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you'll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and service delivery across the company's network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support service delivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯

Senior Research Computing Systems Engineer Section : Service Delivery Location : Highfield Campus Salary : £45,413 to £57,422 plus £5,000 market supplement Full Time Fixed Term (18 Months) Closing Date : Tuesday 20 May 2025 Reference : 3080525JF As part of a strategic initiative in the space of interdisciplinary healthcare … High Performance Computing team, who have years of experience delivering research computing, and working alongside our cybersecurity and information governance teams to deliver a service which can meet the researchers needs while complying with strict governance standards. Our research community are delivering cutting edge research in the use of … infrastructure to provide researchers a secure route to the specialist compute and storage capabilities they require. - Take a leading role in the architecture and delivery of the service working alongside other teams such as Cyber Security and Information Governance. - Work with the project team to develop a business More ❯

leading the shift to agent-based computing. We're not just talking about the future, we're building it. We are looking for a Delivery Manager with strong experience delivering enterprise solutions to join our established team and help deliver innovative, forward-thinking modern solutions for some of the … have the interpersonal skills to interact with clients, partners, project stakeholders, architects, developers, designers and testers. This role is pivotal in ensuring the successful delivery of projects and services to our clients, maintaining high levels of satisfaction, and driving operational excellence. What you'll be doing Owning the end … to end delivery of client engagements, from initiation to completion; managing the tension between time, to the agreed scope and budget and with Technical and Quality leads ensuring quality outcomes. Monitoring project performance, managing risks, dependencies and resolving issues effectively Leading and coordinating a multi-disciplinary team to deliver More ❯

Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours … hours a week Office based Occasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system … as required. Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues. Review and action remedial works from sub-contractors service sheets. Dealing with escalations with subcontractors paperwork/certificate non-submission. Assist the Account Manager with creating reports and attending client meetings. Cover team More ❯

laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service. This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will … line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites. Effectively handle and resolve incidents, requests, and problems within the required service levels. Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency. Create and maintain clear and concise procedure … documentation and a knowledge base for troubleshooting and common technical issues. Ensure high standards of customer service are maintained, with a focus on providing a positive user experience. Travel to various locations as needed, and be prepared to work in remote locations. A full UK driving licence is required More ❯

laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service. This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will … line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites. Effectively handle and resolve incidents, requests, and problems within the required service levels. Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency. Create and maintain clear and concise procedure … documentation and a knowledge base for troubleshooting and common technical issues. Ensure high standards of customer service are maintained, with a focus on providing a positive user experience. Travel to various locations as needed, and be prepared to work in remote locations. A full UK driving licence is required More ❯

laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service. This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will … line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites. Effectively handle and resolve incidents, requests, and problems within the required service levels. Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency. Create and maintain clear and concise procedure … documentation and a knowledge base for troubleshooting and common technical issues. Ensure high standards of customer service are maintained, with a focus on providing a positive user experience. Travel to various locations as needed, and be prepared to work in remote locations. A full UK driving licence is required More ❯

laptops, smartphones, and desktops while ensuring the smooth resolution of incidents, requests, and problems. Additionally, they will be instrumental in identifying and implementing service improvements and delivering exceptional customer service. This role requires flexibility, a full UK driving licence, and the ability to travel between locations. The candidate will … line support for Windows 10 systems, smartphones, laptops, and desktops across multiple sites. Effectively handle and resolve incidents, requests, and problems within the required service levels. Identify, propose, and implement service improvements to enhance the overall support experience and operational efficiency. Create and maintain clear and concise procedure … documentation and a knowledge base for troubleshooting and common technical issues. Ensure high standards of customer service are maintained, with a focus on providing a positive user experience. Travel to various locations as needed, and be prepared to work in remote locations. A full UK driving licence is required More ❯

Tech Support teams (six people in total) and ensure the wider team, including Customer Services and Inbound Sales, works cohesively to consistently deliver outstanding service across all customer support functions. You will be dealing with predominantly Business to Business (B2B) customers, but will also support retail customers (B2C) too. … you'll broaden your management skills by overseeing the full support services areas, which include Customer Services, Inbound Sales, Sales and tech Support and service delivery. More about this can be discussed at interview. What we need from you: We need a supervisor who can hit the ground running … made up of a mix of customer support specialisms. The team is filled with passionate, fun people who share a common goal - delivering amazing service to our customers. We have a hybrid setup, so while we spend 3 days a week in the office, the rest of the week More ❯

support, process definition, and compliance with industry standards. Benefits: Salary: up to £65,000 26 days Holiday + Bank Holidays Enhanced Pension Death in service Main duties and responsibilities: Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery. Manage a UK-based 24/… issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line … services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all IT-enabled service-related queries. Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers. Ensuring the effective implementation/mapping of NOC and More ❯