9 of 9 Service Delivery Jobs in Portsmouth

MDA IT Service Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: This role is able to be offered on a permanent or contracted basis. If contract, this will run until 30th April 2028. We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure … MoD Private Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service reporting, coordinating incidents and changes, and improving service processes using Atlassian tools (Jira Service Management, Confluence, Jira Assets). What you'll do Support effective delivery of ITIL 4 practices including Incident, Request, Problem, Change, and Service Desk. Monitor technology services performance. Maintain accurate and timely service reporting, KPIs, dashboards, and performance insights. Maintain knowledge bases, SOPs and service documentation in Confluence. More ❯

Join Capita Public Service as Finance & Procurement Service Lead Capita is seeking an experienced Finance & Procurement Service Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented … ERP platform and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing Finance & Procurement services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be … lead the design and implementation of Finance & Procurement services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Capita Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for Finance & Procurement. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

this role you can work from Remote, United Kingdom Overview GitHub helps companies and organizations succeed by enabling them to build better software, together. We're looking for a Service Delivery Engineer to help our Expert Services team solve our customers' needs. The ideal candidate will have the aptitude and passion to become a master of GitHub's … our customers improve their software delivery. This person will solve challenges with many different technologies and work closely with our customers, as well as GitHub's internal departments. Responsibilities Delivery Readiness Monitor and evaluate performance and support readiness in delivery quality for customers and specific internal teams Share technical expertise and contribute to the success of the team … by providing coaching and role readiness training Continue to evolve product knowledge to prepare for new product releases Customer Delivery Drive services pre-sales and scoping exercises to position GitHub value drivers to customers by focusing on customer outcomes Enhance customer adoption of the GitHub platform while achieving targeted average billable utilization and Customer Satisfaction goals Serve as a More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

We are recruiting on behalf of a leading Microsoft Partner seeking a highly skilled Service Director to oversee service delivery operations across their Dynamics 365 practice. This senior leadership role requires strong leadership expertise within the Microsoft Dynamics sector, ideally with Dynamics 365 Business Central (BC) and/or Dynamics 365 Customer Engagement (CE/CRM), as … well as proven experience managing high-performing service teams in a consultancy or partner environment. Key Responsibilities Lead and manage the Service department for a growing Microsoft Partner. Oversee delivery, optimisation, and support of Dynamics 365 BC and CE projects. Define and implement service strategies, processes, and KPIs to ensure consistent operational excellence. Work closely with … Sales, Delivery, and Technical teams to ensure successful end-to-end service performance. Foster a culture of continuous improvement, identifying opportunities to enhance quality and efficiency. Provide leadership, coaching, and development for service and support teams. Act as a senior escalation point for key customers, ensuring exceptional customer satisfaction. Support departmental budgeting, forecasting, and resource planning. Skills More ❯

market-changing online services, contributing your technical expertise and strong work ethic. Working Environment Operate within an Agile/Scrum framework to meet the needs of a dynamic customer service and operations environment Be a hands-on technologist, driving best practices and helping shape the strategic direction of the IT function Lead a small, distributed team of engineers across … the US, UK, and India, ensuring alignment with business goals and service delivery expectations Manage cloud-based platforms, leveraging tools like auto-scaling, Infrastructure as Code, and continuous delivery methodologies to optimize performance and accelerate delivery Key Responsibilities: Machine Learning Solution Development: Design, develop and deploy ML models, algorithms and agentic AI systems to address complex … deployment. Make high-level design decisions on model architecture and data pipelines. Mentor junior engineers and collaborate with data scientists, ML engineers, and Software Engineering teams to ensure successful delivery of ML projects Client & Stakeholder Collaboration: Collaborate with project managers and stakeholders across a range of sectors to gather requirements and translate business needs into technical solutions. Present findings More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

9th December 2025 Key Responsibilities: Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation … hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. Proactively and positively contribute to the achievement of deliverables through individual and team effort. Manage the production of the required deliverables and control risks. Support team … overlooked nor duplicated. Build and sustain effective communications with other roles involved in the shared services as required. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantly contributes to the Trusts stated objectives and aims. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links made through More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯