Customer Intelligence & AI Lead
- Location
- Portsmouth, England, United Kingdom
Role: The Director, Customer Intelligence & AI is responsible for building and leading the company's customer intelligence and artificial intelligence capabilities, creating a strategic advantage through data-driven insights, predictive analytics, and intelligent automation. This role serves as the intelligence engine of the Revenue Management organization by transforming customer … Identify leading indicators of churn, retention, growth, and customer health. Analyze pricing effectiveness and commercial performance. Deliver executive insights that support revenue planning and strategic decision-making. Transform descriptive reporting into predictive and prescriptive analytics. Primary Outcome: Enable Revenue Strategy & Analytics to identify, validate, quantify, and prioritize revenue opportunities ...