1 of 1 Line Management Jobs in Poulton-le-Fylde

will oversee QA and compliance activity, coach and support team members, guide process adherence, and deliver high-quality performance insights to both staff and line managers. You will work closely with operational teams to ensure service excellence across all areas of delivery. Duties will include: Lead and oversee … function, ensuring all processes are followed consistently and effectively. Support the Quality Assurance & Compliance administrators in conducting quality assurance checks on recorded calls, account management activity and site visit reports ensuring accuracy, professionalism, and full adherence to guidelines which have been set. Provide leadership and coaching, delivering performance insights ...