6 of 6 Customer Service Jobs in Preston

Network Field Services Engineer, Preston Roc Technologies is seeking a highly motivated and customer-focused Network Field Service Engineer to join our dedicated on-site team in Preston. This is a hands-on, operational role responsible for maintaining and supporting our client's network infrastructure, ensuring contractual service levels are consistently achieved and delivering an exceptional customer experience. You will play a key role in installing, maintaining, troubleshooting, and supporting network equipment across the campus environment. If you have strong networking skills, enjoy solving technical challenges, and thrive in a customer-facing environment ...

across multiple areas of the business, including: Refurbishing multifunction printers and photocopiers by repairing or replacing worn and faulty components. Assisting experienced engineers on customer service visits. Supporting the installation and setup of new devices at customer sites. Shadowing our IT support team and learning how remote … from experienced professionals. What we're looking for: A positive attitude and willingness to learn. Good practical and problem-solving skills. Strong communication and customer service skills. Reliable, punctual, and able to work as part of a team. A desire to develop a long-term career within ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Fi. Monitor and support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … DHCP. Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi). Endpoint security, antivirus management, and EDR concepts. Excellent troubleshooting and customer service skills. Experience working within a structured IT support environment. Technologies Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific systems, compliance, and data sensitivity. (Desirable ...

Support Technician - Preston Our Client is a growing and innovative organisation operating across multiple sectors, focused on delivering high-quality environments and customer experiences. Their approach is centred on challenging traditional models and creating modern, forward-thinking solutions that meet the needs of evolving markets. With a strong track … will play a key part in providing 1st and 2nd line technical support, ensuring issues are resolved efficiently while maintaining a high standard of customer service. You will act as a key escalation point for more complex technical issues and support the wider IT team in delivering a reliable ...