2 of 2 Remote Customer Service Jobs in Preston

Customer Service Representative - Hybrid Working | Preston | Up to £30,000 DOE Recruiting on behalf of a fast-growing fintech business We're working with an innovative and rapidly expanding digital investment company, currently seeking a proactive and experienced Customer Service Representative to join their team in Preston . This is a fantastic opportunity to join a … office/2 days home), ideal for someone who thrives in a fast-paced, client-facing role and enjoys working as part of a collaborative team. The Role: As Customer Service Representative, you'll be the first point of contact for customers across multiple channels, helping to resolve a variety of queries in a professional, efficient, and empathetic … manner. You'll also support internal teams and contribute to service improvements. Key Responsibilities: Respond to customer queries via phone, email, and live chat Provide outstanding service and build strong client relationships Resolve complex issues promptly and follow up where necessary Work collaboratively with internal departments Maintain accurate records of client interactions Contribute to continuous improvement of More ❯

suggesting and implementing improvements to ensure it meets our requirements as a successful third-party administration organisation. This is a fantastic opportunity to join our fast paced, collaborative and customer focused business. You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to … working with administration and project teams on standardisation of communications - Configuration and development of the employer and member websites, suggesting improvements to the product and extending use of self-service and automation - Create ad-hoc SQL reports using in-built tools and SSRS - 2nd/3rd Level Support for the Support team for complex issues - Provide Development Handover to … results - Proven ability to work effectively on own initiative whilst promoting positive behaviour and attitudes - Demonstrable ability to plan workloads, ensuring deadlines are met - Always committed to providing great customer service - Resilient and people centric at all times Nice to Have: - Proficient in SQL More ❯