2 of 2 ITSM Jobs in Preston

faulty hardware components (switches, access points, peripherals) when required Providing professional updates to customers on incidents, problems, and changes via phone and email Maintaining ITSM systems with high-quality work notes Participating in an on-call rota to provide onsite support for P1 and P2 incidents, including hardware replacement where

able to effectively manage multiple pieces of work and ensuring actions are completed in a timely manner. Demonstrate working experience and knowledge of IT Service Management and the ability to undertake standard IT service management duties for example incident, problem and change management plus managing Service Level Agreements