1 to 25 of 26 ITSM Jobs in Lancashire

3rd line technical support across our customer base via phone or email. Record and update all incidents and problems thoroughly through the company's ITSM system Take ownership of all support tickets whilst adhering to first response and fix SLAs as part of the support procedure Communicate effectively to ensure More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or ITIL Intermediate certification More ❯

efficiently. Desirable: * Experience with IT security best practices, firewall configurations, MFA, and anti-virus solutions. * Knowledge of PowerShell scripting and automation tools. * Familiarity with ITSM platforms (e.g., HaloPSA, ConnectWise, Autotask). * Awareness of compliance standards (e.g., GDPR, ISO 27001). * Relevant industry certifications: Microsoft Certified: Azure Administrator, MCSA, CompTIA Network+ More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

high-impact solutions. • Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio. • Relevant Agile (e.g. Scrum Alliance), IT service management and/or project management certifications. • Experience in a people or line management role. WHAT YOU'LL LOVE ABOUT WORKING HERE? We are delighted More ❯

contracts, including negotiating terms, monitoring performance, and ensuring compliance with SLAs and KPIs. Experience: Professional Experience: Minimum of 10 years of experience in IT service management, with at least 5 years in a leadership role overseeing service transition activities. Experience in the retail industry or a similar fast-paced environment More ❯

a high level of security, performance controls, and compliance. Desirable IT certifications are highly desirable, for example, Microsoft 365 Certified Associate, MCSA, MCSE etc. ITSM experience We're bold and brave when it comes to transforming business operations. Together, we achieve more for our customers, each other and ourselves. From More ❯

best practices. Manage complex technical challenges using expertise, discretion, and judgment. Qualifications Strong knowledge of Microsoft Windows OS, Autopilot, Office 365, Active Directory, Jira ITSM, network connectivity, VPN protocols, and collaboration tools like Teams and Zoom. Experience with meeting room AV hardware and office network technology. Experience implementing IT operations More ❯

Job Title: Business Development Manager Remote (UK) ITSM Industry Location: Remote (UK-Based) Salary: £35,000 - £40,000 Basic Salary (DOE) + Uncapped Commission Job Type: Permanent Job Overview: We are seeking a highly motivated and results-driven Business Development Manager to join our expanding sales team. This remote role … UK-based) will focus on developing new business opportunities and nurturing existing client relationships in the IT Service Management (ITSM) and Managed Services sectors. As a key part of our sales team, you will be responsible for generating sales leads , building strong client relationships, and identifying opportunities for business growth. … edge enterprise software solutions . You will utilise your exceptional sales skills to identify gaps, eliminate competitor threats, and drive growth opportunities across the ITSM market . Key Responsibilities: Develop sales strategies and drive new business opportunities in the ITSM and Managed Services sectors. Conduct prospecting activities including cold calling More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

users and customers. Responsible for ensuring that the MIM team and Command Centre complete routine tasks such as SMS and written communications are sent, ITSM ticketing system and dashboards are updated and all relevant reports are completed. Completion of input to Daily, Weekly and Monthly service reviews and monthly contractual More ❯

team. Hands-on experience with SAP ERP, ideally S/4HANA, including core logistics and warehouse modules. Strong understanding of ServiceNow modules such as ITSM, FSM. Proven experience designing and implementing integrations between SAP and ServiceNow (e.g., asset synchronization, work order to sales order/service order). Familiarity with More ❯

are secure, efficient, and aligned to best-in-class ITIL standards. This role is perfect for someone with a strong track record in IT service management and a strategic mindset. You’ll take ownership of vendor relationships and managed service providers, ensuring effective delivery and the evolution of our systems More ❯

of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and More ❯

of problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing, and More ❯

experience in building, administering, and supporting corporate network services Building and administering cloud networking technologies Understanding and experience with SD-WAN and wireless technology ITSM and Change management experience (ITIL) Advanced network troubleshooting and problem solving Platform documentation and solutions design We're committed to shaping a better future for More ❯

business. Respond to support enquiries from the business and help to resolve hardware and/or software problems. Log all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other More ❯

and driving service improvement. Experience working in a customer-facing service desk role in a software or SaaS business. Familiarity with Zendesk or similar ITSM tools. Exposure to service improvement projects or initiatives (e.g. launching a self-service portal or improving ticket triage workflows). Participation in or support for More ❯

000pa + Excellent Benefits - Hybrid Working - Pension, Private Health Care, Holiday & Sick Pay CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 and IT Support Experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre-requisite … Support shift roster to ensure the function is appropriately resourced. Knowledge, Skills and Experience: CompTIA A+; ITIL Foundation; Microsoft Office Specialist, Associate (Office 365), ITSM tool - Service Now experience as well as MS Teams, O365 and IT Support experience in the Financial Arena. Professional and Eloquent Communication Skills are Pre More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners. Working Knowledge of IT Service Management (ITSM) software, (ServiceNow),Microsoft Exchange environment and experience handling LTSC Channels and KIOSK is highly desirable. Your security clearance To be successfully appointed to this role More ❯

shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments. Communicating technical information to both … or IT work outside of degree would be beneficial. Presenting to groups of people. Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of Windows 7 & 10 environments. Qualifications Essential A More ❯

shift and approaches Analysis and investigation of ICT issues, within new and existing services to enable business continuity and resolve major incidents Experience of ITSM tools, design configuration or operation Experience Essential Performing a range of varied work activities in a variety of structured environments. Communicating technical information to both … or IT work outside of degree would be beneficial. Presenting to groups of people. Meeting strict service requirements (KPIs, SLAs, OLAs). Experience of ITSM tools, design configuration or operation Experience of tools such as SCCM, MDM, office365 and Anti-Virus Experience of Windows 7 & 10 environments. Qualifications Essential A More ❯

At Cloud Bridge , we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential. Recognised as AWS's Rising Star Partner of the Year More ❯

scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS Solutions Architect, AWS Certified Engineer), with excellent communication skills and More ❯