3 of 3 Conflict Resolution Jobs in Reading

project financial performance.Excellent organizational and prioritization skills.Exceptional stakeholder management across customers, executives, and cross-functional teams.Strong coaching and mentoring capabilities.Sound decision-making under pressure.Conflict resolution and negotiation skills.Ability to balance customer satisfaction with business objectives.Passion for operational excellence and continuous improvement.Commitment to fostering an inclusive, collaborative, and high-performance ...

teams (e.g., Service Desk, Infrastructure, Application Support) and external partners, focusing on service delivery reliability, adherence to Service Level Agreements (SLAs), and the swift resolution of operational issues to maintain seamless IT services.Key Operational ResponsibilitiesPerformance and Service Delivery Management.SLA & KPI Tracking: Establish, monitor, and report daily and weekly … vendor performance against contractual SLAs and Key Performance Indicators (KPIs) (e.g., uptime, response time, resolution rates).Operational Governance: Plan and lead regular operational review meetings with key vendors, including weekly service review meetings and monthly performance deep dives.Issue Resolution & Escalation: Act as the first point of escalation ...

with BAU partners and BMI service managers to ensure smooth day-to-day operations (BAU) for the BMI solutions.Oversee overall BAU status and drive resolution of priority tickets and escalations to achieve service level targets.Clear Communication with Stakeholders: Communicate technical concepts and decisions to GPOs and non-technical stakeholders.Work … plus.Familiarity with industry best practices and emerging trends in: ProcurementVendor ManagementPurchase Order ProcessingInvoice VerificationPersonal Attributes Required:Excellent interpersonal, collaboration, and communication skills.Strong negotiation and conflict-resolution abilities.Effective planning, organisation, and delegation skills.High energy, tenacity, and enthusiasm for delivering results.Proficient in business English (and other required languages as applicable ...