9 of 9 Remote/Hybrid Customer Experience Jobs in Reading

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring strong leadership, commercial acumen, and deep knowledge of broadband/telecoms service operations. Key Responsibilities Act as the primary service lead ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand … companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience from ...

Competitive (Inside IR35 if UK based) Primark’s Digital team is growing fast and we’re on a mission to create seamless, future‐ready customer experiences across our web, app, and in‐store journeys. We’re now looking for a Senior Service Designer with strong UX research capability … help shape and improve our end‐to‐end customer experience. If you thrive in fast‐paced environments, love solving complex service problems, and want to make a meaningful impact at scale, this is an opportunity to work with a collaborative, ambitious, and inclusive digital team. About the Role ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Start date - ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service … understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most value and best experience ...

Work across multiple categories About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team … Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience in a troubleshooting, technical support or similair based position Experience supporting Power Platform (Power Apps, Power Automate or Power BI) Exposure ...

work, AI, device lifecycle management) Track and report on campaign performance, pipeline contribution, MGOs, and ROI ARE YOU OUR PERFECT PARTNER? Youll have proven experience in B2G/public sector demand generation, ideally within defence or regulated industries Youll have strong understanding of EMEA public sector procurement and defence … environments Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

teams to: Align data models and integration patterns Ensure consistent UX and platform standards Support delivery of mobile capabilities that improve: Safety and compliance Customer experience Field productivity Innovation & AI Enablement Drive adoption of AI-enabled engineering practices , including: Automation and diagnostics Telemetry-driven insights AI-assisted workflows … Ensure responsible AI implementation aligned with governance and compliance standards. Key Skills: Extensive experience as a Senior/Principal Engineer in enterprise environments. Strong expertise in: Mobile application architecture Backend APIs and microservices Integration patterns across complex systems Proven ability to define and influence engineering standards across multiple teams. ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

Junior Account Manager, you’ll work with existing and newly onboarded customers, supporting relationship management, identifying opportunities to add value, and ensuring a positive customer experience. This is a developmental role designed to grow your commercial confidence and ownership. Responsibilities Identifying and engaging new prospective customers within a defined … quality, sales‐ready meetings for Account Executives Ensuring meetings booked are well‐qualified and attended Maintaining accurate activity, lead status, and notes in CRM Experience & Skills Some commercial experience (sales, account management, customer success, recruitment, or similar) Strong communication and relationship-building skills Organised, detail-oriented ...