5 of 5 Remote/Hybrid Customer Experience Jobs in Reading

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

About the Role Reading Borough Council is seeking an experienced Local Land and Property Gazetteer (LLPG) Specialist to support the delivery of our new customer experience platform. During the migration from legacy regulatory services systems to the Arcus (Salesforce-based) platform , a substantial number of addresses … datasets including Planning, SNN, Council Tax, Electoral Registration, and others. Correct or update records in the LLPG where required. Provide clear recommendations to the customer experience team on updates needed within the new platform. Identify root causes and propose improvements to prevent future discrepancies. Key Responsibilities Diagnose reasons ...

Geographical Information Analyst with strong expertise in Local Land and Property Gazetteer (LLPG) management to support the successful implementation of the organisation's new customer experience platform. You will review, resolve, and help prevent these discrepancies in data from the migration of data from the legacy regulatory services … applications, Council Tax, Electoral Registration). Identify the root cause of mismatches and apply appropriate fixes in the LLPG. Provide clear advice to the Customer Experience Team regarding any changes required on the Arcus/Salesforce side. 2. Process & Quality Improvement Advise on underlying or systemic issues contributing ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

Digital Products Location: Reading (Hybrid 3days) Duration: 6+ Months Product Discovery & Opportunity Assessment Conduct product discovery to identify automation opportunities across onboarding, billing, metering, customer operations, supply operations, and portfolio management. Work with Product Owners to refine product vision, roadmap entries, and feature definitions. Perform impact analysis, value assessment … Miro. Identify process simplification areas to complement automation design. Collaborate with UX/Service Design teams (if applicable) to ensure optimal user and customer experience. Work with developers to align solution design with functional intent. Delivery Support & Sprint Collaboration Participate in Agile ceremonies: backlog refinement, sprint planning, daily stand ...