3 of 3 Remote Customer Experience Jobs in Reading

Management Manager Fixed Term Contract - 9 Months Main Goal Part of the Kyocera Group In-Life Contracts Management team and responsible for managing and processing the set-up of customer service contracts during their lifecycle. Goal is to maximise service revenues through timely and accurate processing of customer orders to be billed and invoiced. This will include various … Sales Teams, Sales Operations, Query Management teams and other internal Business Teams and suppliers of 3rd Party Services. The In-Life Contracts Management Administrator needs to always maintain exemplary customer service to internal and external stakeholders, to improve our Customer Experience. Responsibilities/Tasks + Creation and maintenance of accurate customer contract master data and records in … Processing and communication to customers of annual increases as per sales and service agreements + Send out signed copies of contracts to sales and customers as requested. + Process customer service terminations + To provision and be supported for cover/assist other areas within the In-Life Contracts Management Dept due to sickness and holiday + Support and More ❯

Rapid Response Analyst Ciphr has an exciting opportunity for a Rapid Response Analyst to join the team as we grow and develop. You will be joining a dedicated Customer Experience team who are passionate about supporting our customers and each other to the best of their ability. In this role you will be the first line response for … customer support, covering a range of products including HR, payroll, LMS software amongst others. At Ciphr our priority is ensuring that the work we do is adding value to our customers whilst also working in a way that allows the Ciphr team to feel valued in their roles. We want to give you the opportunity to embrace your role … issues. Ensure that customers' expectations are managed well. Have a good understanding of the product/service and should be able to troubleshoot technical issues. Keep detailed records of customer interactions, issues, and resolutions. Maintain a knowledge base of common problems and solutions that can be used to help customers in the future. Have the ability to identify and More ❯

managing the products we bring to market through large partners, which customers see and experience. These products need to generate revenue and support our excellent customer experience (CX) ambitions. The role involves leading the commercial data monetisation strategy and agenda. You will manage data monetisation products that are consumer-facing and introduced through partners. You will manage relationships … to evaluate feasibility. You will collaborate with colleagues within the UK business, the Group, and external parties. Candidate Requirements You will have a degree or equivalent. You likely have experience working with strong consumer brands or in agencies/consultancies serving them. You have managed large, complex partner relationships that create customer-facing products. You possess deep expertise More ❯