2 of 2 Performance Monitoring Jobs in Reading

GBS Service Management Lead is a critical enabler of GBS success. As a senior member of the GBS team, the Service Management Lead is responsible for overseeing the operational performance of the partners, ensuring alignment with business needs, and driving continuous improvement across service delivery. Acting as the key interface between the GBS operations and the business stakeholders, this … senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuous improvement initiatives Reviewing measures with the … Because Primark is all about tailoring to you, we offer Tax Saver Tickets, fitness centre, and a subsidised cafeteria. What You'll Do as a GBS Service Management Lead Performance Monitoring & Reporting Track and report on service performance against agreed KPIs, SLAs, and OLAs. Maintain an accurate and current service catalogue to enable effective demand management and More ❯

for an experienced Systems Administrator to join our growing team. In this role, you’ll manage and support both internal and external hosted systems, ensuring high availability, security, and performance across hardware and software infrastructure. You’ll collaborate across technical teams, troubleshoot complex issues, and help shape best practices in a fast-paced, dynamic environment. Key Responsibilities Prioritise and … change control. Participate in an on-call rotation for urgent after-hours issues. Contribute to infrastructure design, including storage, data centre, and network environments. Support websites and applications, including performance monitoring and fault resolution. Implement and maintain security measures (e.g., firewalls, encryption, compliance). Drive continuous improvement by reviewing and enhancing operations. Stay current with best practices and More ❯