2 of 2 Zoho Jobs in Reading

team in line with customer SLAs • Liaise with Product and technical team to be able to respond to requirements • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings More ❯

SLAs • Liaise with Product and technical team to be able to respond to claims with high quality professional responses • Track and Close tickets in the in-house ticketing system (Zoho for now) • Maintain related documentation • Report support KPIs to the Operation managers to ensure continuous improvement process • Contribute to product improvement process Integration Projects Support • Participate in project meetings More ❯