Merstham, Redhill, Surrey, England, United Kingdom Hybrid / WFH Options
MTrec Recruitment
Manager. Management of the customer escalation process, refining such that detail is captured as required. Provision of training to 1st and 2nd line support staff and assist in facilitating onboarding new Field Service Engineers. Assist in the launch of new UK Government services into the organisation including any support documentation required. Prepare handover notes for others in the Through-Life More ❯
Redhill, England, United Kingdom Hybrid / WFH Options
Elvis Eckardt Recruitment
documentation Manage support case handovers, minor project delivery, and escalation paths Maintain accurate records in secure platforms (e.g., Secure Insight) Track trends across cases and initiate process improvements Deliver onboarding and training for 1st and 2nd line support staff Support MoD programme rollouts and documentation standards Support obsolescence planning and spare part procurement Be willing to 'roll up sleeves' and … in a secure, mission-critical support environment Interaction with senior MoD and government stakeholders Opportunities to drive service improvement initiatives and shape process standards Supportive team culture and structured onboarding Competitive salary and benefits package Application Process: Please submit your resume and a cover letter detailing your experience and qualifications. Equal Opportunity Employer: We are committed to creating a diverse More ❯
