2nd Line IT Engineer
- Hiring Organisation
- MFK Recruitment
- Location
- Reigate, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 - £32,000 per annum
technical incidents. Manage and resolve support tickets efficiently within SLAs. Diagnose issues across desktops, servers, cloud environments, and networks. Support and administer Microsoft 365, Azure, and virtualisation platforms. Document processes, update knowledge bases, and maintain accurate records. Deliver excellent customer service and clear communication at all times. Technical … Responsibilities Troubleshooting servers, cloud services, and virtualised environments. Active Directory & Group Policy administration. Exchange administration. Networking knowledge including TCP/IP, VLANs, and firewalls. Firewall experience (Fortigate, Cisco, SonicWall, WatchGuard). Backup technologies including Azure and Veeam. Supporting Hyper-V, VMware, AVD, and RDS. General support ...