2 of 2 Process Improvement Jobs in Reigate

will take a lead role in the analysis and delivery of major business and digital solutions, working across stakeholder engagement, requirements gathering, business process improvement, solution assessment, systems integration and implementation. The role will involve analysing stakeholder objectives and underlying business problems, identifying opportunities for improvement … level understanding of relevant business disciplines. Strong knowledge of BCS Business Analysis principles and methodologies is particularly important, alongside extensive experience of requirements elicitation, process analysis, stakeholder management, options appraisal and solution delivery. You will also bring excellent analytical, problem-solving, communication, negotiation and influencing skills, with proven experience ...

month within SLA. The role works closely with the Project Provisioning and Customer Experience teams to ensure a seamless customer journey and drives continual process improvement to help build a high-performing, scalable Mobile Support function. Additionally, you will be responsible for: • To promote and conduct exemplary customer … Technical Services to help build a high-performing department that is structured for growth, scalability, and increased automation over time, including lesson learned internal process • Provide monthly reporting to the Head of Technical Services on team performance: ticket volumes, SLA/KPI adherence, backlog status, and root cause trends ...