related field or equivalent work experience. Additional certifications are considered an advantage Typical Skills Include Strong: Customer Service, Influencing Others, Customer/Vendor Management ITIL knowledge This role requires security clearance: You must be meet the following criteria in order to apply for this role: Has lived in the UK more »
in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under more »