Customer Service Apprentice - IT Department (S2615)
- Hiring Organisation
- Rochdale Metropolitan Borough Council
- Location
- Number One Riverside, Smith Street, Rochdale, Greater Manchester, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £15,434.33 a year
Service Desk acts as the front door to ICT, providing a single, consistent point of contact for all ICT related incidents, service requests, and enquiries. This includes contact via phone, email, self-service, with in ServiceNow. All requests are logged, tracked, and managed in line with agreed … processes and service levels. Role Frontline Customer Support (Single Point of Contact). The apprentice will help provide first contact support for ICT queries, acting as part of the Council’s Single Point of Contact (SPOC) by: Answering calls, emails, and self-service requests Logging incidents ...