Quality and Support Analyst
Alness, Ross-shire, United Kingdom
Teleperformance Ltd
and support the planning and design of improvement initiatives. Coach and mentor new hire 'Agents' during nesting phase on the floor Provide Real Time support by resolving inquiries coaching & mentoring with high quality, speed, empathy and accuracy to tenured Agents post onboarding phase. This includes, but not limited to: side-by-side coaching, Team Huddles, & RCA coaching. Assist in the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: