8 of 8 Customer Service Jobs in Salford

We’re looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering.This innovative service is designed to provide comprehensive IT support, combining reactive incident resolution with proactive change management. You'll play a key role in … Monday to Wednesday and the flexibility of working from home on Thursdays and Fridays. Day to day, you will: Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution. Diagnose, troubleshoot, and resolve end-user issues in accordance with agreed Service Level Agreements (SLAs). Assist with hardware … deployments, including desktops and laptops, ensuring smooth rollout and configuration. Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates. Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions. Maintain comprehensive and real-time documentation for all service tickets, from initial logging to More ❯

to restore power to our customers. Key Responsibilities Lead on Safety Performance by setting an exceptional example to colleagues across functions, challenging others when required. Deliver a first-class service to our customers The management and execution of LV & HV Capital Projects and Switchgear Maintenance, which may include cable overlays, switchgear replacement and overhead line refurbishment The management of … and with the ability to produce and interpret spreadsheets and to produce MI reports Have experience of training and mentoring engineering and industrial staff Be focussed on providing exceptional customer service Be an excellent written and verbal communicator Hold a full UK driving licence (Essential) What Electricity North West offer As a vital team member, and in return … is committed to supporting its people and is proud of its reward and benefits package, which includes: An annual bonus scheme 25 days annual leave (increasing with length of service) Car allowance or company vehicle Private healthcare An employee rewards portal offering discounts on well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunities for professional More ❯

As a Retention's Agent in the Technology & Telecoms industry, you will play a vital role in maintaining strong customer relationships and ensuring client satisfaction. This position, based in Salford, requires a focus on providing tailored solutions to retain customers and enhance their experience. Client Details This opportunity is with a medium-sized company in the Technology & Telecoms sector … known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and … support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for up-selling or cross-selling additional services. Stay updated on industry trends and company offerings More ❯

of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just … ownership of features - from design and development through testing, deployment, and monitoring in production Contribute to the technical direction of the Identity Platform and help shape solutions that balance customer experience, security, and developer usability Write clean, maintainable, well-tested code, and champion engineering best practices in your team Take shared responsibility for the operational excellence of the Identity More ❯

of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just … to enhance efficiency and reliability. Quality, Stability & Standards: Establish quality standards to meet performance, reliability, and maintainability of the systems. With a strong production-first mindset, drive observability, maintain Service Level Objectives (SLOs), and ensure efficient incident resolution. Oversee the maintenance of existing systems, ensuring continuous improvements and prompt resolution of issues. Agile Delivery & Collaboration: Working closely with product More ❯

of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just More ❯

to close sales and ensure the business's ongoing success. By continually developing the sales team, they will expand their knowledge of their business area and consistently deliver exceptional customer service. The successful BDM Manager (Closing Manager) will: Thrive to deliver all company targets set by the business. Provide the Head of Sales with performance updates highlighting any challenges … systems. Strong organisational and time management skills. Expert user of salesforce & Microsoft packages. Benefits Competitive basic salary, plus monthly company and personal performance bonus. Enhanced holiday package, increasing with service and paid birthday leave. On site gym, discounted membership and treatments. Health Shield and EAP assess, with private health cover (after 5 years). Group life insurance. Various hospitality More ❯

of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us. Here are some of the benefits we offer that make working for M&S just … and contribute to cross-team initiatives from design through deployment and operations Write maintainable, well-tested, high-quality code and uphold engineering best practices Focus on observability and maintain Service Level Objectives, take operational responsibility for the Identity Platform, including joining the on-call rota Foster a strong engineering culture through mentorship, code reviews, and collaboration Lead by example More ❯