6 of 6 Customer Service Jobs in Salisbury

Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor. In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients. A background in customer service is an advantage, and experience within IT would be preferable, however full training will be provided to ensure you are successful in your role. What you'll do Respond to incoming requests via telephone, email, and web chat Log all requests in the call management system Assign calls to the relevant support teams Action Back Office requests … their request Work towards agreed personal targets and contribute to team success What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure Interested? Apply today More ❯

The IT Operations Apprentice, based on the service desk, will provide basic technical support to Foundation staff, focusing on customer service and assisting with day-to-day IT queries. This role is ideal for someone with strong communication skills, a commitment to delivering outstanding customer service, and a willingness to learn and develop. Role Key … responsibilities Provide first-line support to end-users, resolving basic IT issues related to operating systems, applications, and hardware, ensuring high levels of customer satisfaction. Utilize the Service Desk tool to manage and update support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with Service Level Agreements, prioritising and … occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 This apprenticeship provides structured learning and mentorship, enabling the successful candidate to build a foundation within IT Service Management. On completion, the apprentice will be well-equipped to progress into a permanent 1st Line Service Desk Engineer position or similar IT support role within the organisation. More ❯

enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. This role involves onsite support to a Trust. Applicants must hold a valid UK driving license and own their own vehicle. As the IT Manager, you … pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the turn IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and TIO, this … will involve staying informed about the services and solutions turn IT on can offer, as well as managing customer accounts. Key Responsibilities include: Managing the schools network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable More ❯

the role. Your ability to communicate effectively, both in writing and verbally, is vital. You should be able to work well with technology colleagues and business stakeholders, maintaining a customer service orientation. The role requires you to work independently as well as collaboratively as part of a team. Being health and safety conscious and having an outcome and More ❯

Your new company This is an excellent opportunity to join a well-established organisation that values integrity, continuous improvement, and customer service. Operating across a hybrid and multi-site environment, the business is committed to investing in its people and delivering high-quality IT services that support operational excellence. Your new role As an IT Support Analyst, you'll … be a key part of the IT Service Desk team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout.Your responsibilities will include … software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives. What you'll need to succeed To be successful in this role, you'll bring: Strong experience in IT support within a hybrid or multi-office environment. Proficiency in More ❯

IT Service Desk Analyst – £30,000 to £35,000 - Salisbury or Witney Are you an experienced IT Support professional looking for your next step? My client, a well-established law firm, is seeking an IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity to work in a professional environment where technology … all IT issues, providing first-line technical support to users across the business. You’ll diagnose and resolve hardware, software, and networking issues, log and manage tickets through the service desk, and escalate more complex problems when needed — all while delivering exceptional customer service. You’ll also contribute to training, documentation, and collaboration with 2nd line teams to … keep systems running smoothly. Experience Needed: Experience in an IT service desk or technical support role (ideally 3–4+ years)Strong knowledge of Windows OS, Microsoft 365, Entra, Intune, Active Directory & TeamsExcellent communication and problem-solving skillsCalm, customer-focused approach and willingness to learnBonus: experience with SolarWinds, BigHand, Partner, Oyez, IRIS/Sage, or TeamViewer The client is More ❯