2 of 2 Customer Support Specialist Jobs in Scotland

L2/L3 Customer Support Specialist Edinburgh/Hybrid I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. Theyre looking to bring on board a talented L2/L3 Customer Support Specialist This is an excellent opportunity for someone who thrives in a fast … pension scheme A supportive, close-knit team environment The chance to work for a company where your contribution will have real impact The Role: Provide second- and third-line support for customers using cloud WiFi systems and captive portals Resolve complex networking issues involving controllers, access points, routers, VLANs, and firewalls Guide partners and customers through setup, configuration, and … optimisation of WiFi solution Support onboarding of new customers with product walkthroughs, best practices, and configuration guidance Assist in the development of training materials and contribute to product knowledge bases To be considered, you will have: 2+ years in a Level 2 or Level 3 technical support or network engineering role Hands-on with cloud-managed network controllers More ❯

L2/L3 Customer Support Specialist Edinburgh/Hybrid I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. They're looking to bring on board a talented L2/L3 Customer Support Specialist This is an excellent opportunity for someone who thrives in a … pension scheme A supportive, close-knit team environment The chance to work for a company where your contribution will have real impact The Role: Provide second- and third-line support for customers using cloud WiFi systems and captive portals Resolve complex networking issues involving controllers, access points, routers, VLANs, and firewalls Guide partners and customers through setup, configuration, and … optimisation of WiFi solution Support onboarding of new customers with product walkthroughs, best practices, and configuration guidance Assist in the development of training materials and contribute to product knowledge bases To be considered, you will have: 2+ years in a Level 2 or Level 3 technical support or network engineering role Hands-on with cloud-managed network controllers More ❯