4 of 4 Desktop Support Jobs in Scotland

About the Role: As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes supporting laptops/desktops, printers, AV and meeting room equipment, MS Office and business applications, and delivering images and upgrades. While primarily supporting Windows, a broad understanding of other IT technologies such … Work with the business to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum utilization of approved IT technologies. Provide support for software and engineering applications including installation, licensing, troubleshooting, etc., in regular communication with application support experts. Collaborate with the central infrastructure, network, desktop, and technical support teams globally to ensure compliance with support processes and technical guidelines (e.g., hardware specifications, backup procedures, virus control, PC build, software installation and licensing, security administration). Maintain regular contact with the global IT team. Monitor servers, network, and backup infrastructure, and report to the central/vendor team for alerts or failures. Maintain accurate and up-to More ❯

Working in the IT Infrastructure team, the Deskside Support Engineer is responsible for providing efficient and effective first and second line technical support to end-users across multiple office locations. The role involves installation of hardware and software, troubleshooting software and hardware issues, assisting with IT related queries and completing IT administration tasks. The team member will primarily … work from their main office location but will be required to visit other offices if the need arises. Responsibilities To provide first and second line support of the IT infrastructure as a priority, efficiently balancing requests via helpdesk tickets, phone calls and walk-ups through Service or change requests Incident resolution Delivery of scheduled daily, weekly and monthly tasks … updating the Infrastructure team’s documentation library. Assist with ensuring that IT security policy and procedures are enforced and staff are aware of their contribution. Providing out of hours support cover for application deployments and upgrades, on a rota where required. Act as an on-site point of contact for third line support teams to assist with the More ❯

the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description About the Role: As a Desktop Support Engineer, you will provide first and second line support for IT in the respective project offices. This includes laptops/desktops, printers, AV and meeting room … equipment, supporting MS Office and business applications and delivering images and upgrades. While the Desktop support engineer will primarily support Windows a broad understanding of other IT technologies such as network and server infrastructure is required to in order troubleshoot complex problems and undertake routine maintenance activities supported by 3rd line Key Accountabilities: Work with the business … to understand and interpret their needs. Proactively identify areas of opportunity and offer advice/training to ensure maximum exploitation of approved IT technologies. Provide support for software and engineering applications including installation, licensing, troubleshooting support etc. This will require regular communication with application support experts. Work with the central Infrastructure, network, desktop and technical computing More ❯

It is Glasgow based opportunity. Work Location - East Kilbride, Glasgow Its a BAND 1 position , Required experience - 2+ yrs No Sponsorship provided What we’re looking for in a Desktop Support Engineer -Band 1 Required Skills & Qualifications: · Provide desktop support to builds and break fix · Provide hands and eyes support for the corporate network and More ❯