Job Title: HelpdeskAdministrator Location: Rutherglen, Glasgow Contract: Full-time, permanent Job Purpose: To provide efficient administrative and operational support to ensure the smooth running of the facilities contracts within the MTS FM Operation. Aims and Objectives: Focus on team behaviors to achieve significant results and support Dalkia in maintaining its industry-leading position and reputation with customers. … Key Responsibilities and Accountabilities: Perform day-to-day administration related to the HelpDesk Facility as directed by the Helpdesk Supervisor. Take pre-authorised actions to resolve issues and ensure smooth operations. Assist in compiling various reports and communicate daily with engineers and service providers. Ensure accurate completion and updating of worksheets, both electronically and manually. Log and … categorize incoming calls according to HelpDesk Operating Procedures. Support office duties while understanding and meeting contractual obligations. Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks for facilities contracts. Issue, receive, and input maintenance information into systems like Concept Evolution or other CAFM software. Act as a single point of contact for customers, technical staff, support More ❯
HelpdeskAdministrator - Glasgow- Salary up to £26,500 CBW is currently recruiting for an experienced and highly organised HelpdeskAdministrator to join a busy, site-based facilities team in Glasgow. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and … duties & Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Check and maintain FMHelpdeskInbox Schedule reactive and helpdesk call outs. To review jobs received during the working day and allocate accordingly to Engineers. Process purchase orders and invoices Issuing and closing planned and reactive maintenance More ❯
HelpdeskAdministrator - North Lanarkshire - Salary up to £27,000 CBW is currently recruiting for an experienced and highly organised HelpdeskAdministrator to join a busy, site-based facilities team based in North Lanarkshire. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all … duties & Responsibilities: Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. Check and maintain FMHelpdeskInbox Schedule reactive and helpdesk call outs. To review jobs received during the working day and allocate accordingly to Engineers. Process purchase orders and invoices Issuing and closing planned and reactive maintenance More ❯