19 of 19 Knowledge Management Jobs in Scotland

HMH is seeking an IT Client Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for end users at our Aberdeen site in Scotland, UK. Additionally, provide remote support to 2,100 employees across 30 locations in 16 countries, addressing various software, hardware, and networking issues. The technician … will work alongside the ITSM Administrator to create/manage automated workflows, manage customer expectations, write knowledge base articles for internal and customer use, serve as a communication channel between customers and the IT organization, and aim for first-contact resolution. The candidate should be experienced with Knowledge Centered Solutions and capable of delivering within that methodology, including … the internal ITSM system hosted through Freshservice. Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice. Create and manage workflows for security group management, software requests, user onboarding/offboarding, and request fulfillment. Develop proactive workflow solutions through Problem Management analysis to automate repetitive tasks within the ITSM system. Provide KB-documented More ❯

organisations to maximise their business potential. We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. MS Intune … product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. Microsoft 365 service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to … to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer Azure Virtual Desktop environments including aspects related to image management, profile management, .... Participate in service introduction calls based on your customer knowledge. Suggest improvements to operations and customer configuration based on your handled tickets. Document issues and More ❯

organisations to maximise their business potential. We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. MS Intune … product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. Microsoft 365 service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to … to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer Azure Virtual Desktop environments including aspects related to image management, profile management, .... Participate in service introduction calls based on your customer knowledge. Suggest improvements to operations and customer configuration based on your handled tickets. Document issues and More ❯

organisations to maximise their business potential. We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. MS Intune … product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. Microsoft 365 service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to … to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer Azure Virtual Desktop environments including aspects related to image management, profile management, .... Participate in service introduction calls based on your customer knowledge. Suggest improvements to operations and customer configuration based on your handled tickets. Document issues and More ❯

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

activities (e.g., onboarding, kick-off, or workshops) to support continuity and establish trust with the client. Maintain visibility on engagements to provide on-going ad-hoc support where necessary. Knowledge Management & Continuous Improvement Capture lessons learned from pre-sales efforts and delivery outcomes to refine approaches and improve future engagements. Contribute to the evolution of the Data Practice … by maintaining knowledge and promoting awareness of emerging tools, platforms, and methods in the data space. Share knowledge across the organisation through internal communities, collateral, and training support. Strategic Mindset Contribute to the shaping of Version 1’s Data go-to-market strategy by identifying opportunities for growth across technologies, sectors, and partnerships. Support the Data Sales Specialist … and Data Lead in recognising emerging vendors and strategic plays that align with client needs and Version 1 capabilities. Qualifications Expected Experience & Skills Data Solution Knowledge Working knowledge of modern data architectures, vendor data platforms (e.g., Azure, AWS, GCP), and data disciplines (e.g., engineering, data lakes, data warehousing, analytics, data science, machine learning and governance). Experience shaping More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for … someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development and responsibility. You More ❯

key role in delivering Tracker, our SaaS garment decoration platform, to new and existing customers. You’ll lead implementation, configuration, and operational setup, optimising processes across warehouse operations, order management, and garment personalisation workflows. You’ll ensure a smooth onboarding experience, provide hands-on training and expert consultancy, and drive early value and long-term customer success. You’ll … as a trusted advisor throughout the lifecycle, working closely with the Senior Manager – Service Delivery and Customer Success, and collaborating with the Service Desk and Change Manager. Strong, practical knowledge of warehouse operations, production environments, and garment decoration workflows is essential, as your contribution will directly impact customer satisfaction, operational performance, and business outcomes. This role is ideal for … someone with hands-on service management experience, a sharp eye for process improvement, and a genuine passion for delivering exceptional customer outcomes. If you thrive in a fast-paced, high-growth environment and enjoy creating value, this is your opportunity to make a real impact. As we grow, so will the opportunities for your own development and responsibility. You More ❯

telephone and technical skills, ensuring that service targets. Responsibilities · Follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current processes. · Responsible for IT knowledge management to ensure the necessary information is up to date and available to the right people at the right time to maximize first time fix & arrange ad-hoc … or project training when necessary · Ensure all relevant support documentation of supported systems & applications are available and up to date to ensure agents have necessary knowledge at their fingertips. · Provide excellent technical support skills · Maintain a detailed understanding of Service Desk working practices and procedures essential. · Maintain personal KPI's in line with objectives by maintaining required work. Experience More ❯

protocols, security & IT polices. Collaboration & Escalation: Liaise with wider Operational teams to escalate unresolved issues, support change implementations and ensure sooth delivery of IT Service to the business. Documentation & Knowledge Management: Create and update support documentation related to technical solutions, onboarding & offboarding checklists and known issues to support knowledge sharing and process consistency across the team. Stay … Kingdom 17 hours ago Lead Mechanical Engineer - HVAC/Data Centres Glasgow, Scotland, United Kingdom 2 weeks ago Glasgow, Scotland, United Kingdom 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

You’ll work closely with HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements or process optimisations You’ll … processes in all key colleague services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll also: Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories for HR system enhancements and … Agile or Scrum environments. In addition, you’ll have: Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with HR professionals, tech teams, and More ❯

initial triage checks and informing relevant technical resources Creation of training manuals and FAQ materials for easy-access end-user guidance Documenting processes and procedures while maintaining service desk knowledge management Engagement and collaboration with internal departments to ensure that customer needs are met and best-in-class service is maintained Keeping informed of advancements in company's … 1st line Service Desk Analyst, you will have: At least one or two years’ experience in an IT performance analysis and end-user support role In-depth and current knowledge of computer programs and hardware Good proficiency in customer relationship management (CRM) and task management software Strong customer service and soft skills Exceptional analytical and problem-solving … skills Advanced collaboration, communication, and interpersonal skills Excellent organizational and time management skills About the rewards The hours of work operate on a rotational pattern of early and late shifts, Monday to Friday. Early shift: 8am-4pm; Late shift: 2pm-10pm. The salary ranges from £25,000 to £30,000 per annum depending on experience, plus a competitive bonus More ❯

making by gathering, analysing and communicating data relating to the costs and benefits of delivering various cutting-edge services Sharing your expertise through the creation of thought leadership and knowledge management Supporting Capgemini Invent's market offerings by writing propositions that reflect our position as a leading public sector management consultancy As part of your role you … the provider sector A passion for the Public Sector and a keen interest in making a positive difference for society Experience of designing and leading large scale, complex programme management and transformation initiatives in the Public Sector Business development experience in the whole sales lifecycle form lead origination to contract signature Commercial and risk expertise including Legal, Data Protection … and Business Risk Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building and delivery. Need To Know At Capgemini we More ❯

provide support, guidance and delivery of Technical Patterns that align with LBG Policy, Strategy. An opportunity has risen for a Infrastructure Engineer to join our Network Security and Traffic Management Lab within the Core Infrastructure Platform at Lloyds Banking Group. The focus of this role to provide support, guidance and delivery of Technical Patterns that align with LBG Policy … under the guidance of senior Infra engineers. Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Helps others use and benefit from the existing knowledge management systems. Keeps track of risk parameters and identifies … and reports any major deviation to more senior colleagues while working within established risk management systems. Analyses specified problems and issues to find the best technical and/or professional solutions. Uses product specifications to design test procedures and standards. Why Lloyds Banking Group We're on an exciting journey to transform our Group and the way we're More ❯

s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it, and as part of this we are creating a new Lean Portfolio Management Office (LPM). So, if you’re a forward-looking and innovative IT professional with enterprise or lean portfolio management experience, this is your opportunity to be in … outcomes • Be confident to support adoption to agile ceremonies and processes across the organisation quarterly portfolio reviews, objectives and key results (OKRs), portfolio syncs and guardrail agreements and drive knowledge management culture working with key teams and stakeholders • Proficient in tools like Confluence, Jira, SharePoint and MS Office suite and collaborative online tools. • Proven experience and knowledge More ❯

and dispute-related agreements. Have fun, work with like-minded people, and further your career in a high-quality environment. Technical/Legal Skills Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance. Obtains relevant information to complete task. Produces a solution best addressing the client’s requirements, with … advocacy skills. If appropriate, seeks to comply with formalities required in connection with spoken and written advocacy and to deal with witnesses and opposing arguments effectively. Business/Work Management Identifies strategies to manage work in order to attain objectives within agreed timescales and budgets. Keeps all clients and colleagues up-to-date with latest developments. Complies with all … firm policies and procedures, including financial. Implements improvements in working methods. Prepares well for meetings. Makes effective use of the firm’s information management systems, and complies with all legal and regulatory requirements. Business Development & Client Relationship Management Communicates clearly with prospective and current clients in all contexts. Assists in assessing scope of work and fees within team. More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

offer a great work environment, competitive salaries, career opportunities, and a wide range of benefits. Your role will focus on integrating best practices from software development into scientific data management to drive NPL's Scientific Digital Transformation. Working alongside leading scientists at NPL and our partners in academia and industry, you will help advance research by creating optimal data … pipeline, from configuring data sources to integrating analytical tools. Responsibilities include developing data architectures, protocols, and software tools to promote the FAIR principles (Findable, Accessible, Interoperable, Reusable) and enabling knowledge representation and reasoning. We seek self-motivated individuals capable of supporting the data needs of multiple teams and platforms. You will be involved in a range of knowledge management projects across different science and industry domains, such as: Developing ontologies to support automation in advanced manufacturing Creating data structures and storage architectures for advanced materials Defining data quality metrics for medical datasets used in machine learning Building information models to represent scientific experiments Improving research data processing through automation, scalability, and infrastructure redesign The NPL Data More ❯