Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Gold Group Ltd
related field (or equivalent work experience). Knowledge of ITIL Framework; ideally having an ITIL Foundation 3+ years' experience in an IT Service Desk/Helpdesk Function Experience with Microsoft 365 administration, Intune/Endpoint Manager and Azure fundamentals. Knowledge of Service Management Platforms such as Halo PSA and N-Able N-Central. Knowledge of Microsoft's … and a methodical approach to investigations. Ability to prioritise multiple high-urgency tasks, balancing reactive support with proactive improvements. IT certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft certified (MS900, AZ900, MD103), ITIL Foundation, Watchguard, Unify, CISCO etc are a plus. Proven experience in a technical support role, preferably in a service desk environment. Strong understanding of More ❯
are managed. Support service improvements through proactive problem management. Essential Experience & Skills 1–2 years’ IT support/service desk experience (MSP background desirable). Knowledge of ITIL practices. Microsoft Windows Server (2016–2022). Microsoft 365 (Email, SharePoint, OneDrive, Teams). Active Directory management. Windows 10/11 & Apple OS support. Microsoft Office Suite. Backup technologies … e.g. Datto, Acronis). Desktop, laptop, and thin client support. Desirable: Cisco/Apple/Microsoft certifications, Linux support, server infrastructure knowledge. Personal Attributes Motivated, proactive, and detail-oriented. Strong communication and customer service skills. Ability to work under pressure and adapt to changing priorities. Professional telephone manner. Benefits 7.5-hour shifts (between 8am–6pm). 20 days holiday More ❯
We are seeking a highly skilled 3rd Line IT Support Engineer with excellent troubleshooting skills and great attention to detail to join our IT support team. As a 3rd Line IT Support Engineer, you will be responsible for providing advanced More ❯
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Reed Technology
complex issues that require specialist knowledge. Research, evaluate, and implement emerging technologies to enhance current and future desktop services, improving efficiency, scalability, and user experience. Requirements: Solid experience in Microsoft Endpoint Configuration Manager (SCCM/MECM) or Intune. Deep understanding of Windows operating systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting … complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to 55.000/year. Hybrid working model (2 days per week on-site). More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Reed Technology
complex issues that require specialist knowledge. Research, evaluate, and implement emerging technologies to enhance current and future desktop services, improving efficiency, scalability, and user experience. Requirements: Solid experience in Microsoft Endpoint Configuration Manager (SCCM/MECM) or Intune. Deep understanding of Windows operating systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting … complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. Hybrid working model (2 days per week on-site). More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Reed
complex issues that require specialist knowledge. Research, evaluate, and implement emerging technologies to enhance current and future desktop services, improving efficiency, scalability, and user experience. Requirements: Solid experience in Microsoft Endpoint Configuration Manager (SCCM/MECM) or Intune. Deep understanding of Windows operating systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting … complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. Hybrid working model (2 days per week on-site). More ❯