9 of 9 Remote Service Analyst Jobs in Scotland

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact for technical support More ❯

IT Service Desk Analyst - Law Firm - Edinburgh A leading law firm based in Edinburgh requires an IT Service Desk Analyst with strong 1st & 2nd line IT support experience. You will be part of the wider team across company sites in Scotland, based in the Edinburgh office with remote support to some of their other offices. This … as required. Experience required: Excellent 1st & some 2nd line IT support experience in Windows 10 and MS Office 365 Administration of Active Directory & Microsoft Exchange Worked on an IT Service Desk for at least 12 months Any experience in supporting legal systems such as Big Hand, iManage, case management systems, document management systems, digital dictation systems, etc. would be … VDI technologies such as Cloud (Azure), Hyper-V or Citrix Duties in the role include: Providing 1st and some 2nd line support to the 600+ user base via the Service Desk, managing the life cycle of support requests through to resolution Build and manage IT including Laptops, iPhones and Desktops. Participate in IT projects as and when required Process More ❯

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on More ❯

is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is … a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining a company with … Windows 10/11, Office 365, printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will pay an More ❯

clients leverage the latest technology and analytics across a range of industries to stay at the forefront of data-driven and digital solutions. What's the role? The Senior Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As … LCP's Service Desk embarks on this transformative journey, the Specialist will be pivotal in ensuring a blend of technological innovation with a deeply human touch. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. We're not just seeking individuals to join us; we're seeking visionaries who will evolve … with us, taking ownership of their development and skills as the landscape of service support undergoes this exciting metamorphosis. The aim remains consistent: to uphold LCP’s unwavering commitment to exceptional user experience across all locations. Key Responsibilities Serve as the front-line support for users, addressing issues that cannot be resolved through automation or self-service tools More ❯

Service Desk Analyst Posting Date: 3 Jan 2025 Unit: Business Location: Thurso, United Kingdom The role of a Service Desk Analyst is vital for ensuring seamless incident management and excellent customer service. Acting as the first point of contact, the role involves promptly addressing customer incidents with professionalism and clear communication. Responsibilities include proactive network monitoring … accurate diagnostics, and timely updates to meet Service Level Agreements (SLAs). Through effective coordination with internal and external teams, the role ensures swift resolution of incidents, including major ones, while actively contributing to continuous improvement efforts. With a strong foundation in ITIL practices, this role supports end-to-end solutions across diverse products, driving customer satisfaction. This role … requirements by listening to the customer. Carry out 1st line diagnostics using the correct toolkit for the product reported. Initiate and drive escalations to meet the customers’ expectations and Service Level Agreements. Ensure customer-reported repeat incidents are identified and resolved. Initiate engagement with 2nd line technical support and suppliers where appropriate. Answer calls timely to meet the PCA More ❯

Glasgow Reference number #2068 The Opportunity We are currently looking for an experienced Cloud Services Analyst (2nd Line) to join our IT team. The successful candidate will be part of a predominately UK-based team. However, this role will manage IT systems for IES in North America. Duties and responsibilities Installation, support, monitoring, and maintenance of Azure Cloud Resources … maintenance, including Microsoft Technologies, Traditional Networking, Server Hardware, and Storage Infrastructure Assist with installation, support, monitoring, and maintenance of virtualisation technologies. Provide support and technical escalation for the IT Service Desk teams. The successful candidate will support our growing staff in North America and will hold core hours to facilitate that requirement. Investigate and resolve problems in systems and … From time-to-time other duties may need to be performed as necessary to assist Integrated Environmental Solutions Limited. The Candidate We are looking for an experienced Cloud Services Analyst with excellent analytical and problem-solving skills, you will be a confident communicator with the ability to handle multiple assignments. You should have an IT qualification to degree level More ❯

first point of contact for customers, and youll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. Youll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. Youll also work with other members of the … experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customer service call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all training is … provided and as long as you have customer service experience, we want to have a conversation with you! We are also happy to consider applicants with a strong customer service background who has an interest in IT full training will be provided. KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst More ❯

Location: Birmingham, Bristol, Cambridge, Cardiff, Edinburgh, Gatwick, Glasgow, Leeds, Liverpool, Manchester, Milton Keynes, Newcastle, Reading, Southampton Business Line: Enabling Functions Date published: 28-May-2025 Job Title: Data Analyst/Technical Business Analyst Connect to your Industry: Do you enjoy being the “voice of the business" ensuring that our technology teams deliver solutions that meet business needs? If … so, this opportunity is for you! Deloitte is looking for a mid-level Data Analyst/Technical Business Analyst to join its talented Business Change & Analysis team. Connect to your career at Deloitte: Deloitte drives progress. Using our expertise, we help clients become leaders. We invest in outstanding people, build diverse teams, and empower them to achieve more. More ❯