3 of 3 Remote Service Analyst Jobs in Scotland

2nd Line/3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support … resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate More ❯

2nd Line/3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … or 07:30 - 16:00 or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support … resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate More ❯

Net Talent is delighted to partner again with a prominent Managed Service Security Provider based in Glasgow city centre as they look to add a skilled SOC Analyst to an established team that has been in existence for over 10 years. This business has been at the forefront of Cyber Security protection for almost 20 years. It offers … range from SMEs to enterprise clients across sectors such as Banking, Public Sector, Aerospace, Utilities, Oil & Gas, and Professional Services. Due to continued growth, they are hiring a SOC Analyst with a passion for Cyber Security and a willingness to learn. This role offers excellent career development opportunities within the cyber security sector. Main Duties & Responsibilities Work cross-functionally … Improve security processes Triaging, assessing, and analyzing incidents Assist in deployment, support, and maintenance Provide guidance to peers, management, and stakeholders Qualifications and Experience Prior experience as a SOC Analyst, preferably within an MSSP Knowledge of managing a SIEM, ideally Microsoft Sentinel CrowdStrike knowledge is a plus but not required Salary up to £40k plus benefits; remote working is More ❯