9 of 9 Remote Service Delivery Jobs in Scotland

seeking a skilled Senior Application Operation Engineer with expertise in Microsoft 365 to lead the technical management of services including Exchange Online, SharePoint, and Teams. Key Responsibilities: Lead M365 service delivery aligned with security and user needs Manage service components and implement change requests Diagnose and resolve incidents and problems Support service adoption through documentation and … with stakeholders to deliver value and improvements Essential Skills & Experience: Strong communication with senior non-technical stakeholders Hands-on experience with SDLC, ITIL, Agile or Prince2 Proven ability in service improvement and optimisation Excellent analytical, planning, and project management skills Ability to work independently and influence outcomes Desirable: Experience in asset management, performance optimisation, and user research Familiarity with More ❯

for clients and helping them keep their IT systems running smoothly. You’ll troubleshoot a wide range of technical issues—from hardware and software to cloud services—via our service desk located at Nether Dallachy and on-site visits across Scotland. As a Managed Service Provider (MSP), our work is fast-paced and varied. One day you might … running Windows 11, macOS, and Microsoft 365 Microsoft Entra/Azure AD: Administer users, groups, and access permissionsSupport cloud identity issues such as login problems and MFA setup Customer service: Provide friendly, professional support via phone, email, and on-site.Communicate technical solutions clearly to users of all skill levels On-site visits: Travel to client offices across Scotland to … Project support: Assist with IT projects including client onboarding, Office 365migrations, network installations, and cybersecurity enhancements Knowledge sharing: Contribute to our internal knowledge base and help improveprocesses for better service delivery What we are looking for: Good IT skills/background Problem solving Can show initiative Able to drive Previous experience in tech or college/UNI studies More ❯

a Senior Business Analyst, contributing to a major digital transformation in education, research, and innovation. This role is pivotal in shaping future technology strategies, improving system integration, and enhancing service delivery across Scotland’s tertiary education landscape. Day-to-day of the role: Review systems and hosting models, assess contracts, and define transition costs. Explore options like buy More ❯

For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative An understanding of current developments and trends in IT Awareness of ITIL service delivery and support processes Experience with: Experience of working within structured projects Third line support, troubleshooting and resolving major incidents Experience of AD and EntraID design and maintenance More ❯

contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS More ❯

contributions will be valued and impactful. Key Responsibilities:- Leverage your expertise in MS Dynamics 365 Customer Engagement to drive customer solutions.- Collaborate with team members to innovate and enhance service delivery.- Participate in strategic projects that shape the future direction of customer engagement.- Utilize your problem-solving skills to address challenges and improve processes. Skills Required:- Proficiency in MS More ❯

and simplified recording of information Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: HNC or Level 4 qualification equivalent in any engineering discipline Hands on experience of fixing, inspecting, maintaining, repairing or servicing relevant pressure More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable … service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed … a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience in Change & Risk More ❯

+ Benefits Sponsorship Available We're working with a global financial services leader to find a Head of Data Deployment & Risk Management - a strategic VP-level role that blends service design, change governance, and risk management across a high-volume data platform environment. This isn't your typical ITIL service manager role. It's about designing a scalable … service transition framework that ensures hundreds of monthly changes are delivered safely, efficiently, and with measurable value to internal engineering teams. What You'll Be Doing: Define and implement standards for how engineering teams deliver change across the data platform. Lead the creation of a "how-to" guidebook for data platform changes, ensuring consistency and safety. Design and embed … a service transition framework to manage high volumes of change. Oversee change release and risk management, ensuring platform integrity and compliance. Collaborate with internal customers to gather feedback and continuously improve service delivery. Manage a growing team (starting with 2 experienced VPs, scaling to 8-10 over time). What You ' ll Bring: Strong experience in Change & Risk More ❯