1 to 25 of 32 Remote Service Delivery Jobs in Scotland

We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients . Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to a diverse … our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations. This is a Hybrid role working from any of our Scottishoffices 2 days a week We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients , ensuring their ongoing digital product and service needs are met with exceptional service and clear value. You'll operate at the intersection of client relationship management and operational delivery, focusing on the commercial health and strategic More ❯

Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Back to Open Roles Service Delivery Manager Location: Hybrid - from any of our Scottish Offices Term: Permanent Position Salary: Competitive Apply Now Job Description Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and … our clients to innovate and create intelligent digital products and services. We thrive on complex challenges and deliver business-critical IT transformation projects, moving seamlessly from strategy, design and delivery to operations. This is a Hybrid role working from any of our Scottish offices 2 days a week We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients , ensuring their ongoing digital product and service needs are met with exceptional service and clear value. You'll operate at the intersection of client relationship management and operational delivery, focusing on the commercial health and strategic More ❯

SOC Team Lead ££85,000 GBP Hybrid WORKING Location: Glasgow, Scotland - United Kingdom Type: Permanent A leading global security services provider is seeking an experienced Security Operations Service Delivery Manager to join its dynamic cyber security team. With thousands of security experts worldwide and deep partnerships with top-tier security technology vendors, the organisation helps clients secure their … This is an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service … during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams meet agreed SLAs, quality standards, and client expectations. Prepare and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of More ❯

Vacancy Title: Service Delivery Manager (AVEVA PI) Contract Type: Permanent Location: Aberdeen Industry: Mechanical & Electrical Engineering IT & Software Development Salary: Competitive Start Date: 2024-06-14 REF: J Contact Name: Jack Elliott Contact Email: Vacancy Published: about 1 year ago AVEVA PI Support Manager/Service Delivery Manager Location - Aberdeen (Hybrid) Do you have OSI PI … achieve tangible business value from innovative, intelligent solutions. The client's solutions enable connectivity, collaboration and real-time data intelligence. About the job We are looking for an experienced Service Delivery Manager to join our client's team in Aberdeen. You will be responsible for leading a team of engineers whilst ensuring that customers are supported 24/… Good knowledge of Microsoft Office products, Word, Excel, PowerPoint, Visio • Good knowledge of Project Planning Tools - e.g. MS Project • Previous experience as a Snr Support Engineer, Programme Manager or Service Delivery Manager • Previous experience working within Systems Integration • Demonstrable experience of successfully leading a Team Skills and Abilities • Excellent analytical skills • Excellent verbal and written communication skills. • Ability More ❯

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

SOC Technical Security Service Delivery Manager Location: Glasgow (hybrid) Salary: Up to £85,000 (depending on experience) NOTE: Due to the nature of this client's work, you must be eligible for UK Security Clearance (SC). We’re currently seeking a highly experienced SOC Technical Security Service Delivery Manager to join a growing and innovative … Security Operations Centre (SOC) function within a global, client-focused environment. This is a pivotal opportunity to lead and shape the delivery of security services for major clients while supporting a broader mission to build a more secure and resilient digital world. You will act as a critical liaison between client stakeholders and internal operational teams, ensuring the delivery of world-class cyber security services. You’ll drive incident response coordination, lead vulnerability management efforts, and ensure service excellence through strategic oversight and hands-on technical engagement. What You’ll Be Doing Serve as the key point of contact and escalation for clients across SOC services. Coordinate incident response activities, leading investigation, containment, and remediation alongside technical More ❯

opportunity Our Global Tax & Legal Digital Innovation AI Program Assistant Manager will have responsibilities and duties organized around two operational workstreams of the Digital Innovation team's AI program; Service Delivery Transformation and AI Experimentation initiatives. Responsibilities: Service Delivery Transformation Collaborate with GT&L Platforms & Digital Transformation, Chief Technology Office and Global Asset Program CoE to … across a selection of the following skills: Project Management, technology development and prioritization, innovation management, new product ideation, serving in complex, matrixed, or multi-faceted environments, or equivalent. GenAI service delivery transformation and/or client activations. Ability to develop effective relationships at all levels, including senior and executive leadership. Exhibits excellent organization and Program/Project Management More ❯

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high … level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will … be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing Defining and delivering the ServiceNow product roadmap in line with organisational strategy Managing the full lifecycle of the platform, from More ❯

drive transformation, and lead platform enhancement within a progressive, digital first organisation. The Company This is a leading global organisation with a strong focus on innovation, digital transformation, and service excellence. With significant investment in its technology landscape, the business continues to evolve its IT operations and deliver world class services to its international user base. You'll be … Product Manager, you'll be responsible for the strategic direction, development, and continuous improvement of the ServiceNow platform across all global sites. You'll own the platform roadmap, oversee delivery of new functionality, and ensure the platform continues to evolve in line with organisational goals. You'll also work closely with business stakeholders, IT leadership, and external vendors to … ability to deliver platform improvements in a complex, fast paced environment. You'll play a central role in ensuring ServiceNow remains a robust, secure, and scalable platform that underpins service delivery excellence worldwide. What You'll Be Doing ** Defining and delivering the ServiceNow product roadmap in line with organisational strategy ** Managing the full lifecycle of the platform, from More ❯

Hybrid - 2/3 Days in Central Glasgow per week Lorien’s longstanding client is looking for a Senior Project Manager to join their growing team and lead the delivery of implementation projects for their flagship solution already in play around the world with a global and expanding customer base. This role is key to ensuring high-quality delivery across the board; embedding best practice into every aspect of service implementation. This is an opportunity to shape project management in a forward-thinking, fast-paced environment, while managing a portfolio of simultaneous engagements and working with representatives from varying disciplines to improve processes, ensure client satisfaction and trust, and expand accounts. Key Responsibilities: Lead day-to-day … delivery of software implementations Manage project scope, timelines, budget, and resources across multiple concurrent projects Maintain clear and effective project documentation including project plans, risk/issue logs, and delivery milestones Chair regular internal and external meetings, ensuring risks, blockers and actions are tracked and resolved efficiently Provide hands-on leadership, mentoring and motivation to project teams within More ❯

Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards … name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to … Create and maintain technical documentation, knowledge base articles, and user guides Contribute to the development and refinement of IT policies and procedures Participate in continuous improvement initiatives to enhance service delivery Provide feedback on recurring issues to help prevent future incidents What we are looking for Technical Skills Strong knowledge of Windows and Mac operating systems, including troubleshooting More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

Senior Account Manager (Maternity Cover) The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days a week. Summary Based on experience Job type Holidays … a laugh. This is a fixed term Senior Account Manager role, located in lovely Leith. The position requires working with clients to develop strong, consultative relationships, and manage the delivery of creative and strategic projects. The role will involve working from the office a minimum of 3 days a week with the option to work from home 2 days … retention Build strong and enduring consultative relationships with members of the client teams as a main and supporting point of contact Work with the team to i) manage the delivery of strategic content marketing solutions to clients and ii) ensure Rationale solutions and service delivery achieves the highest levels of client satisfaction at all times Run and More ❯

or updates. Collaborate with development, testing, operations, and other teams to ensure releases meet quality standards. Manage the deployment process to ensure releases are rolled out without disruption or service downtime. Chair CAB & E-CAB and ensures that all preparations are duly performed. Identify change requests that have not been acted upon in a timely manner and takes appropriate … action. Reviews all implemented changes to ensure that they have been carried out and closed in time. Regular interactions with SDM through service quality reviews. Active participation & engagement from the initial stage of improvement projects through its successful implementation. What we expect from you: Proven experience managing end-to-end change and release processes in complex IT environments, ensuring … on experience planning and coordinating software releases, including version control, deployment scheduling, and post-release validation. Strong background in integrating change management activities into project lifecycles, ensuring alignment with delivery timelines and business objectives. Skilled in identifying and resolving delays or risks in the change pipeline, with a proactive approach to continuous improvement and service quality. Excellent stakeholder More ❯

rate around £242.41/day (Inside IR35). This role will be a hybrid of working at home and in the office. Responsibilities: - Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. - Using established criteria and principles to schedule inspections across the … and balance of work. - Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. - Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. - Oversee the work of a small planning team to ensure that all aspects of the operational … therein. - Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. - Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. - Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. - Help monitor and track the More ❯

Scrutiny Planning Team Leader 6 Month Contract (Inside IR35) Remote Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

Scrutiny Planning Team Leader| 6 Month Contract | (Inside IR35) | Remote | Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

role in supporting the ambitions set out in this new strategy. As Senior Project Manager/Team Leader, you will be responsible for delivering complex projects across the Strategic Delivery Portfolio and leading your team to drive forward excellence in project delivery. What we are looking for: You should have in-depth knowledge of project management, project management processes … Project Management Resource Management Supplier Management What we will give you: The post holder will have a degree of autonomy within their role, reporting to the Digital Programme Office Service Delivery Manager. This is a permanent, full-time post (37 hrs per week) within the Digital Directorate, MacKenzie Building, Ninewells Campus, Dundee. NHS Tayside provides its employees with More ❯

Life ( Job Number: ) Department of Geography Open-Ended/Permanent - Part Time Working Arrangements : TBC Closing Date Closing Date : 24-Aug-2025, 3:59:00 PM Disclosure and Barring Service Requirement : Not Applicable. The University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique … developing and coordinating the Centre's external relationships in academic, commercial, funding, and policy sectors. The research development aspects of the role will include: coordinating with partner institutions on delivery of research programmes; identifying research funding opportunities and supporting early career researchers in grant applications; working with the Directors on strategic planning; conducting reviews and evaluations; supporting researchers on … project planning and delivery; and contributing to the development and promotion of associated training programmes. The postholder will also direct the Centre's external relations activities, including by: developing mutually beneficial national and international partnerships with academic, commercial, policy, and voluntary sector partners to develop research and collaboration opportunities and influence wider policy and funding agendas; working with the More ❯

within Sedgwick's Commercial Property Team. As a Regional Support Manager , you'll play a pivotal role in supporting our claims technicians and Commercial Property Managers, ensuring high-quality service delivery and continuous improvement across the region. This is a hands-on leadership role where your technical expertise in commercial claims will be key. You'll be the … the team. You'll also be responsible for coaching and developing colleagues, identifying skills gaps, and coordinating training to help everyone reach their potential. Your work will directly impact service quality, team morale, and client satisfaction. What you'll be doing: Support claims technicians with technical queries and remove obstacles to progress Lead complaint resolution, process compliance, and task … productivity, and profitability Conduct regular performance meetings and assess team competencies Identify development needs and coordinate training at team and individual levels Deliver client reporting and analysis to support service enhancements Drive compliance and lead colleague engagement across the region Participate in recruitment and onboarding of new talent What you'll bring: Claims expertise : Strong knowledge of commercial property More ❯

be working in partnership with St Columba's Hospice Care to appoint a new Head of Digital Services - a strategic leadership role that will shape the future of digital delivery and innovation at one of Scotland's most respected independent charities. St Columba's Hospice Care has been delivering exceptional palliative and end-of-life care across Edinburgh and … Services will lead the Hospice's overall digital and IT strategy. Working as part of the senior leadership team, the role will be responsible for: Driving the development and delivery of digital programmes and technology transformation Leading a high-performing IT team to ensure responsive, secure, and user-centred systems Managing operational delivery, cyber risk, business continuity and … of AI, to improve efficiency and access Supporting cross-organisational change and digital innovation aligned to Hospice values The postholder will work across departments to deliver system improvements and service redesign that benefit staff, volunteers, patients, and families-ensuring digital capability is a core enabler of the Hospice's strategic ambitions. The Person We are looking for a credible More ❯