17 of 17 Remote/Hybrid Service Delivery Jobs in Scotland

Reed Technology is working with a well-established organisation within the technology and managed services sector, currently seeking an experienced and customer-focused IT Service Delivery Manager to join their team on a permanent basis. This role would suit a confident and professional individual with strong experience delivering … services in a complex, multi-service environment , who is comfortable managing senior stakeholders, balancing competing priorities, and driving continual service improvement. Key Responsibilities Own end-to-end IT service delivery, ensuring services meet contractual commitments and agreed SLAs. Govern the transition of new and changed ...

analysing issues for effective resolution. Knowledge management This role includes writing and updating technical documentation to support knowledge sharing within the support team. Customer service support Given the strong focus on service delivery, customer satisfaction and mentoring first-line support are vital to this role. Configuration management … managing software versions for internal applications. Functional testing This role requires working with third-line teams and development to test application changes. Learning delivery The role includes training and mentoring first-line support staff. Knowledge and experience Over two years' IT support experience A strong focus on service ...

opened up several career opportunities for cybersecurity professionals. This role is working within the fast-paced, dynamic and varied Ops team delivering an excellent service to clients, and is ideally suited to a cyber-security professional looking for a fast-paced scale-up environment, where hard work is rewarded … Ideally you will have at least one year of commercial experience in a client-facing role with a cybersecurity focus- i.e. Consultant, Technical Support, Service Delivery, Operations Engineer etc. This company values a strong academic history so is looking for a 2.1 or 1st class degree in Computer ...

About The Role Were looking for an experienced and dedicated Senior Delivery Manager to join our Client Services Delivery Team. This role is critical as it forms a key part of our skills and development pathway to ensure we build and retain a strong delivery capability. … Senior Delivery Manager will be accountable for the effective delivery of complex projects within their assigned portfolio, ensuring projects meet client expectations and contribute to the commercial success of the organisation. DIMENSIONS ? Budget: Responsible for managing project budgets for their projects and escalating where appropriate and in line ...

Role Overview: BDO is looking to recruit a dynamic customer focused Senior IT Service Desk Analyst operating from Liverpool, Temple Street office providing support across all BDO UK sites. Following our Hybrid working policy, you will provide support for a variety of software and hardware systems used across … firm. Multiple aspects of customer support are required for this role: - Telephony, remote and desk side support. The Senior Service Desk Analyst is responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

employees Coming from a Financial, Legal or Insurance Background Resource management Performance Monitoring, KPI’s and Reviews Training and mentoring Stakeholder and Escalations Service Delivery experience Any experience JIRA or ServiceNow would be beneficial BAU and Project experience Managing both Infrastructure and Network Teams Working for a Global … Estate – 2019-2025 Azure Cloud End User Compute M365, Teams Active Directory, Exchange on-line Network Cisco, SD-Wan, Firewall, AV equipment JIRA/Service Tools Agile/Scrum methodologies Please note that the IT Infrastructure Team Leader is an immediate start, but you will need to go through ...

Title: Senior Account Director (Strategic New Business) Location: UK, hybrid About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together … daily activities, you will be required to maintain regular contact with a variety of internal teams including Customer Success, Sales Operations, Product, Solutions Consulting & Service Delivery Teams. Duties and Responsibilities: Targets new customers, initiate contact and develop trusted partner relationships that develop tangible and large opportunities for GTT. ...

pursue new business opportunities across commercial sectors. Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions including Microsoft 365, Azure, Security, and infrastructure technologies. Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals. Maintain accurate CRM records, forecasts and activity reports. Consistently meet and exceed monthly and quarterly GP targets and KPIs. Experience and Qualifications Proven track record in new business development within the IT reseller or VAR space. Strong understanding ...

pursue new business opportunities across commercial sectors. Build and manage a robust pipeline of prospects with a consultative approach from initial conversations through to delivery and post support Present and position value-driven, VAR Solutions and IT solutions including Microsoft 365, Azure, Security, and infrastructure technologies. Collaborate with … Sales, Procurement, and Service Delivery teams to shape compelling proposals. Maintain accurate CRM records, forecasts and activity reports. Consistently meet and exceed monthly and quarterly GP targets and KPIs. Experience and Qualifications Proven track record in new business development within the IT reseller or VAR space. Strong understanding ...

market initiatives Creating and shaping tailored propositions for carriers, including dark fibre and other high-capacity connectivity solutions Collaborating cross-functionally across finance, operations, delivery, and partner teams to ensure successful customer onboarding and service delivery Ensuring all activities meet stringent regulatory, legal, and security obligations Candidate ...

contract close. Develop tailored VAR and IT solutions aligned to client needs – from infrastructure to Microsoft cloud offerings. Collaborate with pre-sales, procurement, and service delivery teams to create compelling proposals. Maintain accurate sales forecasting and CRM records, contributing to data-driven decision-making. Consistently meet or exceed ...

contract close. Develop tailored VAR and IT solutions aligned to client needs – from infrastructure to Microsoft cloud offerings. Collaborate with pre-sales, procurement, and service delivery teams to create compelling proposals. Maintain accurate sales forecasting and CRM records, contributing to data-driven decision-making. Consistently meet or exceed ...

them for quality, not hype. Trusted by organisations across the UK, from fast-growth SMBs to major public-sector bodies, thanks to their strong service delivery, niche specialisms, and premium support model. Boutique enough for you to make a real impact, but established enough to offer stability, strong ...

them for quality, not hype. Trusted by organisations across the UK, from fast-growth SMBs to major public-sector bodies, thanks to their strong service delivery, niche specialisms, and premium support model. Boutique enough for you to make a real impact, but established enough to offer stability, strong ...

values-driven organisation is now looking to recruit a Business Improvement Partner to join a newly created Transformation & Improvement team. This role will support delivery of the new Target Operating Model by implementing a Group wide systems thinking review programme which drives out waste, error, duplication and complex manual … mapping 'as is' and 'to be' processes What you'll need to succeed Ability to complete root cause analysis to gain insights and solve service delivery problems Knowledge of analyst frameworks, business processes, process mapping and business requirements methodologies Strong process engineering skills including review and mapping Experience ...

Digital Services, the Head of Operations (Infrastructure & Support Services) is responsible for leading both the infrastructure team and the IT support function, ensuring seamless delivery of core systems and responsive 1st and 2nd line support. This will include the design, development, support, and management of SRUC's infrastructure systems … develop, deliver and support the current and future architecture and operations of SRUC systems, duties will include analysis/research, teaching/learning support, service delivery and line management of a team of IT professionals. Full details of the responsibilities and requirements of this role can be found ...