26 to 40 of 40 Service Delivery Jobs in Scotland

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »

Maintaining client relationships Full Technical Specialist Support Operate within agreed authorities, inspection and H&S standards Clear customer focus and drive to achieve optimal service delivery Qualifications Knowledge, Skills and Experience: Level 4 qualification in eg HNC and above (Mechanical based subject) Hands on experience of fixing, inspecting more »

Manage Service Analyst Join a dynamic team as a Managed Services Specialist. Dive into a role where you'll oversee operations, streamline processes, and ensure seamless communication between various teams. Make an impact in a thriving environment where your expertise shapes superior service delivery. Roles Responsibilities Support the … internal software. Facilitating communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch … both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell experience beneficial Sound like something more »

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to … their customers 24/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/… support and ensure that service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the more »

Serve as an escalation point for critical technical issues, ensuring timely resolution and minimal disruption to operations. Implement and maintain best practices for IT service delivery and support, ensuring high levels of customer satisfaction. Oversee the maintenance, configuration, and optimisation of the company's IT infrastructure, including network … ensure seamless integration of IT projects with business operations. In conjunction with the ICT Manager, review and develop supplier relationships including purchasing and agreeing service level agreements. Monitor supplier performance and address any issues or concerns in a timely manner. To be successful for this role, ideal skills and more »

Serve as an escalation point for critical technical issues, ensuring timely resolution and minimal disruption to operations. Implement and maintain best practices for IT service delivery and support, ensuring high levels of customer satisfaction. Oversee the maintenance, configuration, and optimisation of the company's IT infrastructure, including network … ensure seamless integration of IT projects with business operations. In conjunction with the ICT Manager, review and develop supplier relationships including purchasing and agreeing service level agreements. Monitor supplier performance and address any issues or concerns in a timely manner. To be successful for this role, ideal skills and more »

Contract : Full time, Permanent We are Red Mosquito Ltd; we are recruiting and we want you! Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow and in Edinburgh. We're in the business of providing top quality IT services driven by … technology. Our team of experienced engineers operates throughout Scotland doing the technical stuff so that our customers IT systems run efficiently and seamlessly. Our Service Desk team delivers technical support and consultancy to SMEs throughout Scotland, assisting with infrastructure, hardware and software issues. Our high quality support is delivered … an integral role within the team. The successful candidate will be interested in developing a career in IT Consultancy and will demonstrate excellent customer service skills alongside an aptitude for learning different applications and systems. We offer great opportunities for training & development, leading to career progression, with a chance more »

Fantastic in-house support and external support to cover physically demanding tasks for example expensed physiotherapy Pension contribution scheme Company bonus scheme Death in Service Scheme Employee discount Extra holiday after one year Some Key Responsibilities: Work towards a positive, collaborative team culture that encourages innovation and continuous improvement. … complex IT issues, acting as an escalation point for critical matters to ensure swift resolution and minimal disruption. Implement and uphold the best IT service delivery and support practices, driving high customer satisfaction. In partnership with the ICT Manager, review and develop supplier relationships, including purchasing and agreeing … on service level agreements. Monitor supplier performance and promptly address any issues or concerns. Supervise the maintenance, configuration, and optimization of the company's IT infrastructure, including networks, servers, and systems. Lead IT projects from inception to completion, ensuring they are delivered on time and within budget. Collaborate with more »

clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking, and … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and … technical expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. more »

Your new company Our client is a global leader in transforming service delivery through a unique and data-driven approach. With over 15,000 sites managed globally and a commitment to becoming a net-zero carbon business by 2040, the organisation collaborates closely with partners to tailor solutions … Lead and execute critical strategic assignments, managing project activities such as planning, governance, reporting, resource allocation, and budgeting. Take ownership of end-to-end delivery and deployment for work packages that enhance our in-house flagship product incrementally. Contribute to and co-own the broader programme delivery plan … for the solutions you're involved in. Engage with the executive board and customers as part of the project leadership group during the delivery process. Handle multiple development streams of varying sizes and timelines, meeting strict deadlines effectively. Play a pivotal role in the Dynamics delivery team, overseeing more »

Coordinator for a 12 month fixed term contract position, located in Aberdeen (Hybrid Working) ROLE The Crewing Coordinator will provide the day-to-day service delivery of planning and execution of all personnel logistics operations relating to their assigned vessels, encompassing all aspects of the mobilisation and demobilisation more »

Account Manager with an Air Conditoning biased. This role offers an exciting opportunity to manage key client accounts, oversee health and safety compliance, ensure service delivery excellence, and take ownership of the P&L, WIP and debt. Responsibilities: Manage a portfolio of client accounts, serving as the main … point of contact and building strong, long-term relationships. Understand client requirements and objectives, proactively identifying opportunities to add value and enhance service offerings. Oversee health and safety standards, ensuring compliance with regulations and company policies. Managing a team of air conditioning engineers throughout the central belt. Collaborate with … internal teams and external partners to coordinate service delivery, resolving any issues or challenges that arise. Take ownership of the profit and loss (P&L), WIP and debt for assigned accounts, managing budgets, analysing financial performance, and implementing strategies to drive profitability. Provide regular reports and updates to more »

market products Trade matching via electronic platforms and manual confirmations Trade settlement Cash and stock reconciliation. Client, broker, and custodian reporting Key Responsibilities Client Service Delivery and Controls Deliver high-quality client service. Adhere to Client Service Delivery agreements and standard operating models. Build strong relationships … profile of our UK branch Essential skills Product knowledge Strong risk management awareness Accuracy and attention to detail Adaptability to change initiatives Strong client service skills Familiarity with financial markets Please send your CV for immediate consideration more »