Support Engineer
- Location
- City of Edinburgh, Scotland, United Kingdom
tracing issues through the product and its codebase. Where appropriate to your experience, you may also propose and submit code fixes through our normal engineering review and release process. Wordsmith supports customers globally through a follow-the-sun model. You’ll work the standard hours for your region … inspect logs and data, and trace issues through the product and codebase. Resolve technical issues — correct configuration or usage problems directly and collaborate with Engineering when a product or infrastructure change is required. Contribute code fixes where appropriate — depending on your experience, propose and submit well-tested fixes through ...