1 of 1 SLA Jobs in Sevenoaks

you play a pivotal role as the primary point of contact for the service desk. Your focus is on maintaining high standards for clients purchasing managed services solutions, ensuring SLA targets are met, and support is aligned with contractual agreements. You collaborate with the Technical Lead to ensure effective issue resolution and generate reports on ticket and service performance. Building … and communication skills will support the service desk team in delivering outstanding support to end-users. You will maintain contractual service desk requirements, respond to calls and tickets within SLA, and provide regular updates to customers on open issues. Direct communication with end-users regarding delays and resolution plans will be part of your responsibilities They’re Looking For: A More ❯