7 of 7 Incident Management Jobs in Sheffield

Senior Cyber Incident Responder Daily Rate: Inside IR35 Location: Sheffield Job Type: Hybrid (2-3 days on-site) Join our Cyber Defence Centre (CDC) as a Senior Cyber Incident Responder. This senior, business-facing role within Security Operations & Engineering focuses on end-to-end cyber incident management … stakeholder engagement across complex environments. You will lead the response to high-severity cyber incidents, ensuring effective command, communication, and decision-making throughout the incident lifecycle. Day-to-day of the role: Incident Leadership & Management: Lead the coordination of high-severity cyber incidents from initiation through ...

within multiple AWS regions also including multiple Processing managed payment platforms.* Provide initial point of contact for our customer’s Operations teams.* Responsible for incident management using ITIL aligned processes.* Trouble shooting, Incident logging, tracking, escalations, and management of incidents.* Communicating service incidents and resolution progress … updates to internal and external stakeholders.* Working assigned incident tickets to resolution.* Support TNS Major Incident Management processes as an integral part of the Operations team.* Post incident impact analysis, support and corrective actions.* Work with TNS application technical support in relation to escalated and/ ...

Role : Specialist Engineer Location Sheffield UK Type : Hybrid 3-days in a week Job Description: Primary skill Automation Engineer Service Lifecycle Management Oversee the design implementation operation and improvement of IT services Stakeholder Collaboration Engage with business and technical stakeholders to ensure service alignment with organizational needs Service Strategy … customer satisfaction Performance Monitoring Monitor service performance using key matrices and KPIs and implement corrective actions as needed to maintain service quality Capacity Management Effectively manage service capacity to ensure seamless operations and avoid disruptions due to capacity constraints Ensure sufficient capacity is available to meet current and future ...

compliance roadmap, detailing priorities, timelines, and resource requirements. Compliance & Advisory : Provide ongoing support for compliance, interpret regulatory requirements, and ensure alignment with industry standards. Incident Leadership & Management : Lead the coordination of high-severity cyber incidents, ensuring effective communication and structured execution. Required Skills & Qualifications: Core Experience : Proven experience … Cyber Incident Response or Major Incident Management, preferably in a SOC or Security Operations environment. Stakeholder & Leadership Skills : Excellent communication skills, ability to influence and negotiate under pressure, and experience with senior stakeholders. Operational Capability : Experience managing incident bridges/war rooms and strong decision-making ...

delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security ...

delivery of appropriate levels of customer service and support. Take responsibility for implementation of any policies and strategies relating to ITIL Servicedesk Management and Incident Management across the whole of the ICT service. Be responsible for the day-to-day operations of the Servicedesk ensuring corporate security ...

that continues to invest heavily in technology, infrastructure, and service improvement across the wider organisation. Please note this is a FTC. Key Responsibilities Advanced Incident Management & Resolution Diagnose and resolve hardware, software, and network-related issues across varying levels of complexity Analyse and troubleshoot system faults, service disruptions … ManageEngine ServiceDesk Plus would be beneficial Excellent communication skills with the ability to explain technical concepts to non-technical users Strong organisational and workload management skills Ability to work both independently and collaboratively within a wider IT team Desirable Experience Relevant certifications such as MCP, CompTIA Network+, ITIL Foundation ...