4 of 4 Service Management Jobs in Sheffield

temporary basis. Based within a busy collections and returns room, you will play a key role in supporting the day-to-day management of IT equipment, assisting colleagues with collections and returns, and ensuring an efficient and professional service is delivered to internal customers. … queries and direct customers to the appropriate teams where required. Help maintain an organised, efficient, and professional environment during opening hours. Equipment & Asset Management: Record and update equipment information using service management and asset management systems. Process the collection, return, and tracking of leased IT equipment ...

technical delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability … Delivery: Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

delivery using agile ways of working, managing risks/dependencies and ensuring adherence to HSBC delivery and controls frameworks. Support event log/data management standards (case ID/activity/timestamp/attributes), pipeline reliability (quality/timeliness/lineage) and data/privacy compliance. Build and maintain … Celonis/ARIS dashboards for KPIs/SLAs, variants, bottleneck and conformance analysis, plus alerting/action management where applicable. Manage platform governance (configuration, access model, workspaces, licences) and maintain effective third-party vendor relationships. To be successful in this role, you should meet the following requirements: Process Intelligence ...