5 of 5 Incident Management Jobs in Shropshire

live service support. We work closely with stakeholders across HMRC to ensure our IT systems meet their needs.Job descriptionAs Head of IT Service Management, you will be responsible for setting the strategic direction, operational leadership and continuous improvement of a portfolio of business-critical testing, assurance, analytics and stakeholder … activities, analytics and insight capabilities, governance, communications and stakeholder engagement functions. The role is accountable for ensuring service performance, operational resilience, release readiness, risk management and the effective delivery of services that support internal and external users.You will lead and develop a multidisciplinary team, providing leadership, people management ...

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … time will need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement ...

testing. Improve deployment safety, release readiness and operational readiness for customer-facing digital services. Apply SRE principles pragmatically to improve availability, recoverability, monitoring and incident learning. Strengthen monitoring, logging, tracing, alerting and service-health dashboards across digitally connected workloads. Reduce single points of failure and improve failover, degradation handling … recovery testing. Embed reliability, security, performance and operational-readiness expectations into engineering delivery. Support major incidents, post-incident reviews and root-cause analysis, ensuring improvement actions are owned and delivered. Use DORA, availability, recovery and operational metrics to identify risks and evidence progress. Enable practical AI adoption across ...

will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full-stack observability solutions, including application ...

month contract in Telford, Shropshire. The role focuses on designing, implementing, and supporting monitoring solutions across technologies to ensure service stability and proactive incident management. You will translate requirements into Dynatrace configurations, deliver full-stack observability including logs, dashboards, and synthetic monitoring, and collaborate with architects to integrate monitoring ...