IT Service Delivery Lead/Senior Service Manager
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- Whitchurch, Shropshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
Managing Director and the support team: Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues KPIs are used to improve outcomes, not just … Autotask (PSA) Ownership Ensure Autotask is used properly and consistently: Ticket quality and categorisation Clear workflows Meaningful reporting that supports decision-making 8. Proactive Problem Management Identify recurring issues or trends and push preventative fixes to reduce client impact and reactive workload. 9. Standards & Culture Raise service standards ...