23 of 23 Problem Management Jobs in the West Midlands

Problem Lead Compass Group UK & Ireland | Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring … improving service reliability. You will turn incident trends, major incident findings and known errors into structured, evidence-based corrective action. Working across Incident Management, SRE, Engineering, Infrastructure & Cloud, Change, Product and Service Ownership, you will establish a proactive problem management approach that identifies underlying causes, strengthens accountability ...

place, now. The role: We are seeking an experienced BMC Helix Engineer to design, implement, configure, and support enterprise-scale BMC Helix IT Service Management (ITSM) solutions. The successful candidate will possess deep technical expertise across the BMC Helix platform, including workflow automation, integrations, cloud deployments, and ITSM best … practices. They will work closely with technical teams, service management professionals, and stakeholders to deliver robust and scalable service management solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management ...

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

across a number of key processes including Lead to Order, Project to Value, Order to Cash and Request to Resolve. The OneAdvanced IT Service Management team support the platform in service. The core elements are; platform, integration hub, Portal, CSM, ITSM and ITOM. We are currently seeking an enthusiastic … teams. Responsibilities Performing intermediate to advanced level development tasks within the ITSM/CSM/ITOM applications within the ServiceNow platform ServiceNow Platform administration, management, and support including deployments. Creating and/or maintaining Service Catalog items, some of which require complex catalogue development experience and knowledge. Creating ...

Provide support during technical deployment, configuration, integration and administration of security technologies h. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc. i. Provide assistance for disaster recovery in the event of any security breaches ...

specialising in Microsoft Cloud & Digital TransformationYour Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team LeadershipWho We AreNexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … service recovery activities. Become a trusted operational contact for key Managed Service customers. Deliver service reviews, performance reporting and continual service improvement initiatives. Drive problem management and root cause analysis to reduce recurring issues. Service Improvement Assess the current operation and build a practical roadmap for continual improvement. ...

decisive action. Work across Sales, Architecture and Service Transition to ensure new services are ready for live operation. Drive continuous improvement through automation, problem management, knowledge sharing and shift-left. Manage operational risk, budgets, suppliers and resources. Skills and experience: Experience in a cloud, MSP or managed … environment is essential. Microsoft Associate-level certification or equivalent practical experience. ITIL Foundation or equivalent service-management experience; broader technical qualifications are welcome. Strong knowledge of Microsoft cloud, infrastructure, security and SLA led service delivery. A proven track record of leading change, developing teams and improving engagement, able ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands-on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root-cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service-health dashboards and actionable telemetry. Experience ...

project outcomes The role will report into the Service Delivery Manager for the respective NTT DATA account along with being part of the Applications Management practice. What experience you'll bring Excellent knowledge of Oracle Fusion ERP finance, procurement, projects and reporting processes and Oracle Fusion HCM modules Critical … SOAP APIs, scheduled processes, error handling and monitoring Strong OAC Technical skills covering data models/semantic models, dashboards, data visualisation, security and connection management Fusion Technical skills in BIP reports/templates, OTBI analyses/dashboards, HDL and other Fusion data load tools Participated in at least ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate‐level cloud certification in Azure or AWS. Hands‐on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

both SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation … infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES) Red Hat Enterprise Linux (RHEL) Linux ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

MACS is a leading provider of digital asset and facilities management solutions across the UK and Ireland. We help organisations transform the management of their assets, workplaces, facilities and infrastructure through IBM Maximo Application Suite (MAS), TRIRIGA, MREF and associated services. As our support services capability continues … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service performance, quality ...

Problem Lead Compass Group UK & Ireland Digital & Technology The opportunity We are looking for an experienced Problem Lead to take ownership of the problem management practice across Compass Group UK & Ireland Digital & Technology. This is a key leadership role within Service Operations, focused on preventing recurring ...

phishing, anti-virus, IP spoofing) Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask) Working knowledge of ITIL frameworks (incidents, requests, change) Excellent troubleshooting and problem-solving skills A collaborative mindset with the confidence to lead and support others Exposure to project delivery at a mid-level Nice to have … critical incidents Maintain and improve support documentation and knowledge bases Work closely with internal teams and third parties to resolve issues Support change control, problem management, and service improvements Help drive process adherence and identify opportunities for optimisationTake part in training, knowledge sharing, and continuous improvement What success ...

Functional & Business Process Expertise Provide technical and solution guidance across key SAP business domains, including: Plant Maintenance (PM), Finance & Controlling (FICO), Human Capital Management (HCM), SuccessFactors (SF), Order-to-Cash (OTC), Enterprise Asset Management, Customer and Partner Connections, Extended Warehouse Management (EWM), Ariba Procurement, Procurement & Supply Chain … Processes Provide architecture leadership and technical oversight for: OpenText, SCADA Systems, DNCC BA, FRAS, Forecaster, GlobalScape, Remote Link, Technolog (DPRS), Field Service Management (FSM), MRPS Other operational technology and enterprise applications Sybase ASE, Oracle and HANA DBA Integration, Cloud & Middleware Leadership Design and govern integration architectures across ...

/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills … Senior SRE Squad Lead include: Experience leading, supporting and developing engineers, including line management or strong mentoring experience. Strong communication skills, with the ability to explain technical concepts clearly and build effective relationships with a range of stakeholders. Experience of working with cloud platforms such as AWS, Azure ...

staff, students, and visitors, via all the Service Desk’s contact methods. Ensuring all contact with users is recorded accurately in the IT Service Management tool. Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. Participating in ITIL-based Incident and Problem Management in line with documented processes. Updating the IT Services Status Page and social media in response to service outages. Occasionally carrying ...

Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity etc Observability and Monitoring Advanced understanding of monitoring ...

model aligned with ITIL v4, enabled by ServiceNow, automation, and the practical use of generative and agentic AI. Our 24x7 Operations squads provide proactive management and incident response across infrastructure, cloud and modern workplace services. As a Systems Engineer within our 24x7 Operations function, you will be a capable … with ITIL processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

solution standards (Rhenus “Core”). Challenge the stakeholders to accept configurable solutions. Analyse and resolve reported incidents and initiate actions to prevent re-occurrence (problem management). Support Go Live migration and hand-over to the support organization. Document solutions and ways-of-working. Reporting and consultancy tasks ...

wider team members.Drive data strategy, architecture, governance and data quality to enable trusted, accessible information.Own service performance, governance, risk, information security, change, incident and problem management.Manage technology suppliers, service levels, budgets and commercial performance.Drive continual service improvement, automation and standardisation to improve efficiency, resilience and user experience.Ensure effective business … delivering service improvement and measurable business outcomes.Experience managing senior stakeholders and translating business needs into practical technology solutions.Strong knowledge of ITIL-aligned service management, including demand, change, incident and problem management.Experience across enterprise applications, data platforms and technology architecture.Understanding of information security, risk, business continuity and supplier management.Strong ...