5 of 5 Problem Management Jobs in the West Midlands

configure monitoring tools (eg, Dynatrace, AppDynamics, Splunk, Prometheus, Grafana, Datadog). - Establish KPIs, dashboards, and alerting mechanisms for proactive issue detection. - Application Performance Management - Analyze application performance, identify bottlenecks, and recommend optimization strategies. - Collaborate with development and operations teams to ensure monitoring is integrated into CI/CD pipelines. … Conduct root cause analysis for recurring incidents and propose long-term solutions. - Incident & Problem Management - Act as SME during major incidents, providing technical expertise and rapid resolution guidance. - Develop automated monitoring scripts and self-healing mechanisms to reduce downtime. - Document monitoring processes, playbooks, and best practices. - Stakeholder Collaboration ...

automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef … Maven, Ant, Ivy, and UrbanCode would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise ...

internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. … monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able ...

core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within ...

Infrastructure Manager You will lead the design, implementation, and ongoing management of our IT infrastructure across networks, servers, cloud, and end-user environments. Working closely with IT leadership and business stakeholders, you’ll ensure our systems are robust, secure, scalable, and aligned with business needs. It is essential that … best practices, and tooling. Experience managing and developing an IT infrastructure/operations team. Strong troubleshooting skills and a structured approach to incident and problem management. Excellent communication skills, with the ability to explain technical issues to non technical stakeholders. Ability to prioritize, manage multiple projects, and deliver ...