5 of 5 Service Design Jobs in Shropshire

Service Designer - Telford Reference Code: 154368-en_GBContract Type: PermanentProfessional Communities: Creative & Design About the job you're considering We are looking to fill a number of mid and senior level service design roles UK wide. As a Service Designer, you will drive the design of complex, user-centred services for our public sector … client. You will also have the opportunity to work for other clients in government and the private sector. You will help set the vision for service design, ensuring that iterative processes lead to successful outcomes. You will champion and facilitate collaboration across diverse multidisciplinary teams, fostering a culture of co-design and shared ownership of the design process. These are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner - deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals. Hybrid working The places that you work from day More ❯

Lead Service Designer - £75,000-£90,000 + 5% bonus - UK-wide (Hybrid with travel to 1-2 days per month) Shape the future of public services We're looking for a Lead Service Designer to guide the design of complex, user-centred services for a major government department. You'll set the vision, foster collaboration across … opportunity to work on transformational projects where the solution isn't always obvious, but your expertise and creativity will bring clarity and impact. What you'll do Lead complex service design projects from concept to delivery Champion user-centred design and GOV.UK service standards Coach and mentor teams in iterative, hypothesis-driven design practices Plan … and run inclusive, accessible, and sustainable design sessions Integrate data-driven insights into design decisions Build strong relationships with senior stakeholders and multidisciplinary teams Align user needs with organisational goals in a complex, evolving landscape What you'll bring Proven track record leading service design in government/public services Strong understanding of GOV.UK service More ❯

Performance Analyst - Telford Reference Code: 297228-en_GBContract Type: PermanentProfessional Communities: Creative & Design About the job you're considering The Performance Analyst is a pivotal analytical role. You will be responsible for developing performance measurement frameworks and analysing the performance of a service or product. You will also have the opportunity to work for other clients in government … and the private sector. Your approach and framework will adapt in line with any changes made to the service, and you will be expected to trouble-shoot and help resolve any performance issues that are identified. You will work within multidisciplinary teams to help design and deliver designs that are accessible, understandable, and aligned with the Government Digital … Service (GDS) standards. Your work will span various projects within the UK Government, requiring a strong understanding of agile methodologies and the ability to work in a fast-paced, iterative environment. Hybrid working The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a More ❯

Content Designer - Telford Reference Code: 285372-en_GBContract Type: PermanentProfessional Communities: Creative & Design About the job you're considering We are looking to fill a number of mid and senior level content design roles. As a Content Designer, you will play a pivotal role in creating clear, user-centred content for our public sector client. You will also … have the opportunity to work for other clients in government and the private sector. You will collaborate with multidisciplinary teams to design and deliver content that is accessible, understandable, and aligned with the Government Digital Service (GDS) standards. Your work will span various projects within the UK Government, requiring a strong understanding of agile methodologies and the ability … to work in a fast-paced, iterative environment. These are important and challenging roles within the Experience Design Team. You will not only shape meaningful services that impact millions, but also grow as a practitioner - deepening your expertise through diverse and stretching challenges, new and varied opportunities, and access to a vibrant community of experienced professionals. Hybrid working The More ❯

Experience leading teams to deliver transformation projects with a focus on customer experience and operational value. CX Technology Expertise – Strong understanding of customer experience platforms, workflow automation, and digital service delivery. Deep Knowledge of Amazon Connect and Zendesk – Hands-on experience with both platforms, including deployment, configuration, and integration. Able to guide teams and stakeholders on how to maximise … functionality, automation, and service design through these tools. Project Management Strength – Skilled at managing competing priorities, tracking progress, resolving issues, and maintaining delivery momentum. Collaborative Mindset – Comfortable working cross-functionally and engaging with both internal stakeholders and clients to co-deliver digital solutions and help set digital strategy. Team Leadership – Confident in setting direction, motivating teams, and creating More ❯