Customer Experience Manager
- Hiring Organisation
- VPss
- Location
- Skelmersdale, Lancashire, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- £32,000 - £35,000 per annum
operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: Leading and overseeing the Customer Service team to ensure KPI and SLA targets are consistently achieved Monitoring and analysing performance using Zendesk reporting tools (response times, resolution times, CSAT, etc.) Managing and optimising Zendesk workflows and automations ...