1 to 25 of 54 Customer Retention Jobs in Slough

Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Reading! (Hybrid) What you’ll be doing: The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is … obsessed with guiding customers towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As a Customer Success Manager, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include … managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities. Essential job functions: Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. Initiate outbound interaction with the customers to address existing outstanding issues, renewals More ❯

of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant. What you’ll be doing The Customer Success Manager is an individual contributor role within our Global Customer Success organization. The Customer Success team is obsessed with guiding customers … towards achieving their business objectives through value added interactions, expectation management and partnership with internal teams. As a Customer Success Manager, you will contribute to growing the book of business by effectively utilizing resources and tools as well as supporting internal teams. Key activities include but are not limited … managing churn risks, discovering growth and expansion sales opportunities, supporting internal teams with back-office tasks and activities. Essential job functions: Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations. Initiate outbound interaction with the customers to address existing outstanding issues, renewals More ❯

its post-sales team to support continued growth. With customers across the UK and internationally, this is a high-impact opportunity to join the Customer Success team as a Strategic Account Manager (SAM) . You’ll manage a portfolio of high-value accounts, helping drive digital transformation. The Role … As a Strategic Account Manager, you'll manage 35-40 key customer accounts across the UK. Your primary focus will be retention, satisfaction, and revenue growth. You’ll lead QBRs, deliver strategic value in every interaction, and become a trusted advisor to customers. Key Responsibilities: Customer … focusing on Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Develop and execute strategic account plans aligned to customer business goals. Revenue Growth & Expansion Identify upsell and cross-sell opportunities for new modules, features, and services. Collaborate with Sales and BDRs to expand More ❯

and Lease/Loan Brokers in the Asset Finance industries, including Banking, Independent Finance, Automobile Captive and Equipment Captive with leading technology solutions for Customer Engagement, Originations and Process Automation on the Microsoft Cloud (Microsoft Dynamics 365 & Microsoft Power Platform). The company’s embrace of the Microsoft Power … real people, and we support all our teammates even as a fast growing organization. Position Overview: We are seeking a passionate and results-oriented Customer Success Consultant to join our dynamic team. In this role, you will be responsible for driving customer satisfaction, retention, and expansion. … You will work closely with our customers to ensure they achieve their business objectives through the effective use of Leasepath. Responsibilities: Customer Onboarding & Relationship Management: • Lead and manage the customer onboarding process, ensuring a smooth and efficient transition for new clients, setting them up for initial success. • Build More ❯

We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal … candidate will be results-driven, with a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on … analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams More ❯

Join Marcura as Senior Manager, Customer Success (EMEA) – A Remote-First Opportunity with Flexible Work Culture About Us Marcura was founded 23 years ago by two visionary entrepreneurs. Our mission has always been to revolutionize digital processes within the global shipping industry. We achieve this by putting our customers … for talented individuals who are as committed to excellence as we are to join us in this exciting journey. About the Role: Senior Manager, Customer Success (EMEA) Your Day-to-Day Will Involve: We are ShipServ, a forward-thinking B2B software scale-up dedicated to fostering trust within the … professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a More ❯

training, regular performance reviews, and objective setting. Cross-Functional Collaboration: Working closely with internal stakeholders, including finance, marketing, and operations, to ensure alignment on customer needs and business goals, ensuring that solutions are delivered successfully. Strategy Execution: Managing the end-to-end business development process, including RFQs, pricing, presentations … acting on business opportunities. Strong Leadership: A natural leader who can motivate and manage a diverse team, fostering growth and accountability across the business. Customer-Centric Focus: A deep understanding of customer needs, with a focus on creating long-term relationships through solution-based selling and excellent service … all key opportunities. Team Leadership & Development: Regularly coach and develop the team, ensuring high performance, goal alignment, and continuous improvement in sales processes. Client Retention & Negotiations: Oversee customer retention activities, including contract renegotiations and proactive engagement with key accounts. Collaboration Across Functions: Collaborate with internal More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

Customer Marketing Executive - Connect Fibre Work from home with regular team meetups £30,000 plus Excellent Benefits Connect Fibre was founded in 2019 by a team of like-minded, and experienced telecoms fanatics. We have one vision: To develop the fastest and most reliable fibre network in the UK … in our mission to revolutionise and transform UK towns and villages by giving them super-fast, reliable fibre broadband. The Role Reporting to the Customer Marketing Retention manager, you will support our customer marketing strategy by driving our highly segmented omni-channel marketing activities including Upsell … and templates to our in-house design team and external agencies. ● Optimise campaigns through A/B testing and identify opportunities for growth. ● Drive customer adoption by supporting and executing consumer marketing activities. ● Collaborate closely with Telesales, Field sales and Customer service to ensure all areas of the More ❯

tools across departments. Key Skills & Tools Experience & Technical Skills 1–2 years in a data analyst or BI role, ideally in events, hospitality, or customer-facing industries. Strong analytical thinking and the ability to tell stories with data. Proficiency in Python, SQL, and NoSQL databases (e.g., PostgreSQL, MongoDB). More ❯

of service offerings for increased account revenue and wallet share through the creation of new sales opportunities. YOU ARE Experienced with consultative sales or customer management emphasizing account revenue growth working with Enterprise or large ISV clients With primary focus on Financial Services and Manufacturing Used to working in … communicate and persuasively deliver the value proposition for all of the services offered by SoftServe, empowered to present a clear rationale to gain the customer's agreement Facilitating the opportunity and proposal management activities: ask relevant questions, exhibit genuine curiosity, evaluate the level of interest, identify areas requiring further … relationships with a client – team up with account execs on accounts that will be added to your portfolio, leading account development activities with the customer as well as Partner teams, liaising with services teams to understand customer's business goals, project goals and success for effective cooperation Achieving More ❯

focused on delivering measurable impact in healthcare settings. The Company Specialist HealthTech company delivering tailored digital solutions to secondary care providers. Known for strong customer retention and long-term contracts across NHS Trusts. A stable, growing business with a supportive team culture and excellent benefits. The Role … inbound and outbound strategies (with marketing support). Maintain a detailed CRM, build tailored account strategies, and act as a trusted advisor. Collaborate with customer support and product teams to identify risks and uncover upsell opportunities. About You 3+ years in sales or account management with a successful track … real difference across the NHS, this role could be a perfect fit. Explore a wide range of senior and experienced Sales, Account Management, and Customer Success jobs across the UK and internationally. Arius is a leading sales recruitment agency for companies seeking to recruit experienced Sales and Executive-level More ❯

Job Title: Senior Technical Customer Success Manager (Accounting Software) Location: Remote (with one monthly visit to our Poole HQ) Company Type: Rapidly Growing Start-up/Scale-up Reports to: Head of Customer Success/Director of Customer Experience Employment Type: Full-time Salary: Competitive + Equity … Places to Work list, our people-first culture fosters innovation, inclusion, and purpose-driven success. The Opportunity We’re looking for a Senior Technical Customer Success Manager to lead the success of our strategic customer segments and act as a trusted advisor for clients navigating complex financial workflows. … This is a high-impact role for a seasoned professional with deep experience in both customer success and finance/accounting technology. You’ll work cross-functionally with Product, Engineering, and Sales to elevate the customer experience, drive retention and expansion, and contribute to the evolution More ❯

Growth DTC Brand London, £40,000 – £50,000 Are you a data-driven CRM specialist who thrives at the intersection of strategy, performance, and customer experience? This is a unique opportunity to join a mission-led DTC brand that's redefining the industry across Europe, with strong commercial momentum … customers, and a truly passionate team. As Senior CRM Specialist, you'll take ownership of digital communications for a fast-growing product line, driving customer retention and revenue across email, push, and SMS. You’ll partner cross-functionally with Product, Creative, Operations and BI teams to craft … and execute campaigns that engage, convert, and add real customer value. This is a hands-on, high-impact role for someone ready to step up, shape strategy, and own execution in a high-growth e-commerce environment. Key Responsibilities: Build and deliver CRM campaigns that boost adoption of digital More ❯

Analytics or Managed Services. Ideally you will have: Good knowledge and experience of the Public Safety market. Ensure effective knowledge of existing and emerging customer requirements – a background of working in the Public Safety marketplace would be advantageous. Government security clearance A full understanding of the Government & Safety environment … of current market competition Ability to effectively interact with and gather information from high-level managers and senior officers Awareness of the need for customer retention and ensuring the highest levels of customer satisfaction to achieve this aim. Ability to adapt to differing levels of interaction More ❯

provider, delivering a comprehensive range of solutions across Telecoms, Connectivity, IT Support, and Cybersecurity. With a strong foundation built on technical expertise and exceptional customer service, we are committed to helping businesses succeed in an ever-evolving digital landscape. As part of our ambitious growth strategy, we are expanding … customers. Key Responsibilities · Proactively identify and pursue new business opportunities with the client base. · Build and maintain strong, long-term client relationships to drive customer retention and revenue growth. · Understand client needs to recommend solutions that align with their business goals. · Manage the full sales cycle, from More ❯

we want to hear from you! Key Responsibilities: Digital Campaigns : Plan and deliver campaigns across LinkedIn, email and digital channels to drive brand awareness, customer retention and lead generation. Content Creation : Work with the Head of Marketing to develop engaging content such as social posts, blogs, videos More ❯

strategy across a number of consumer-facing websites. The focus is on growing organic traffic, improving site performance, and creating engaging content that drives customer acquisition and retention. You'll report into the Head of Digital and work closely with product, brand, data and external agencies-so plenty of More ❯

dynamic and experienced Account Executive to join their team and help to expand their corporates SMB market presence (£5m - £500m turnover) while nurturing strong customer relationships. As a Account Executive, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer … ability to articulate complex solutions. About The Role: Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies Act as a customer advocate within the company Meet or exceed established goals, KPIs, and performance metrics Drive new customer acquisition through strategic sales initiatives Identify, pursue, and close new sales opportunities within assigned territory or market segment Upsell and cross-sell to existing customers to maximize revenue Foster strong, long-term More ❯

strategic conversations Own reporting, team performance, and process optimisation Work cross-functionally with Sales, Operations, and Product to improve service delivery Responsible for client retention, satisfaction, and revenue growth You 10+ years in client success, account management, or digital media leadership Strong background in ad tech or programmatic More ❯

areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused … campaigns. Use data insights to optimise campaign performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact … on customer behaviour, retention, and financial performance. Stay updated on industry trends and customer behaviour to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. More ❯

to craft engaging, narrative-led outputs that drive client conversations, marketing initiatives, and thought leadership Proven track record of supporting business development and client retention through insightful trend analysis and story development Demonstrated capability in managing and improving insight delivery processes, including scheduling, systems, and workflow optimisation TO More ❯

the ecommerce site Lead on Shopify platform management – including integrations, custom functionality, and backend optimisation Identify and implement opportunities to increase conversion, AOV, and customer retention Collaborate with development, marketing, content, and design teams to deliver high-performing campaigns and launches Use data to drive decisions and … implement CRO strategies across all stages of the customer journey Who we’re looking for: Deep technical expertise with Shopify and Shopify Plus – this is non-negotiable Proven experience in ecommerce trading, ideally within fashion, lifestyle, or luxury sectors Strong analytical mindset – confident using GA4, Klaviyo, Hotjar, or similar More ❯

loyalty proposition, program and plan delivering at least 3% incremental LFL growth year in year through a best in class program creating a rich customer experience that creates industry leadingcustomer loyalty and retention driving life time value and sustainable top line and bottom line growth for business. … to revenue and EBITDA growth as the single biggest LFL contributor effective reporting of KPIs to measure the effectiveness of loyalty & CRM initatives and customer & commercial performance including incremental revenue and profit CRM & Loyalty Development Roadmap define customer back the 3 year prioritised CRM and loyalty roadmap, assess … our platforms (cdxp, personalisation, loyalty engine) ensuring it is effectively set up and utilised across the business, identify opportunities for system automations and optimisation customer insight into action be on the pulse of future trends in the industry and networked with specialist in this space to bring leading edge More ❯

CRM Manager to lead and deliver a best-in-class CRM strategy for Russell & Bromley. In this role, you will be responsible for driving customer acquisition, improving retention, and fostering long-term customer advocacy. Working closely with the Head of Marketing, you will leverage customer … About the Role Own and execute the cross-channel CRM strategy, including measurement and reporting. Deliver targeted CRM campaigns (currently email-first) to drive customer success. Collaborate with cross-functional teams (marketing, e-commerce, retail, IT) to develop and implement CRM campaigns that support business goals from acquisition to … loyalty. Work with platforms such as Emarsys, SAP, D365, Wunderkind, and GA to track data and inform decisions across all stages of the customer journey. Be the authority on customer and engagement health, providing ongoing insights and performance updates to the business. Full accountability for Russell & Bromley’s More ❯