1 to 25 of 48 Customer Service Jobs in Slough

Customer Service Associate (Renewals) – IRIS Software Group 📍 Location: Slough 🕒 Job Type: Full-time Are you a natural people-person with a passion for helping customers? Do you enjoy solving problems, building relationships, and making a real impact in a business? If so, you could be a perfect fit for our Customer Service Associate (Renewals) role at … see continued value from our software. 🔑 What you'll be doing: Speaking with existing customers and guiding them through their renewal journey Building strong relationships to ensure a positive customer experience Identifying and resolving issues that may affect customer satisfaction or retention Working closely with our sales and support teams to deliver a joined-up customer service Keeping accurate records and updating our systems with renewal progress Spotting opportunities to add extra value to a customer’s account ✅ What we're looking for: Previous experience in customer service, account management or renewals (ideally 1–2 years) A confident communicator – both over the phone and by email Someone who enjoys solving problems and keeping More ❯

Radius is seeking a Customer Success Specialist. Must have experience with either IT or Datacentre sector. The Customer Success Exec is responsible for providing general administrative support to the Customer Success Team, to help manage customer accounts, address enquiries, and ensure a seamless service delivery. This role is required to deputise for Customer Success … Managers when required, participating in customer service reviews and providing a level of competence on the services outlined in customer service reports. The role requires taking ownership of any improvements that arise from either within the organisation relating to service failings or client complaints/improvements, and co-ordinating with other teams to source resolutions. … Specific duties include but are not limited to the following job functions. • Manage a small portfolio of small customer accounts, primarily, but not in the finance vertical • Provide cover for Customer Success Managers on key accounts during absence • Collate operational data and produce monthly customer service reports • Provide exceptional administrative support to the Customer Success More ❯

We’re hiring! | 2nd Line Customer Service Representative 👩‍💻👨‍💻 | Join Team IRIS 🚀 Ready to level up your customer service career? 💥 We’re on the lookout for a 2nd Line Customer Service Analyst to join our dynamic team at IRIS! If you're naturally curious, love solving complex problems, and thrive in a collaborative environment - this … SLAs, and deliver on team KPIs (like NPS & quality) 🤝 Share your knowledge and support your teammates - success is a team sport! 🎓 What we’re looking for: ✅ Solid experience in customer support or technical service (2nd line ideal!) 🧾 AAT Level 2 or 3 (bonus points if you’ve got an IT or SQL qualification too) 💬 Clear communicator, calm under … pressure, and passionate about great service 🧩 A problem-solver at heart with great attention to detail 🛠️ Comfortable using CRM/ticketing systems and eager to learn new tools 🌱 Self-driven with a desire to grow, develop, and make a real impact 🚀 Why join IRIS? At IRIS, we don’t just offer jobs—we build careers. You’ll be part More ❯

where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯

extensions to ensure they are close to meeting their business process needs. Experience Proven experience extending Dynamics 365 CE solutions in one (or more) of the core modules - Sales, Customer Service, Field Service, Customer Insights. Hands-on experience creating C# plugins and utilising JavaScript to extend data operations and interactivity with D365 CE applications. Ability to More ❯

Team within IRIS Accountancy as a Migration Consultant Associate , and play a key role in helping customers transition to our next-generation cloud-based solutions. As part of our Customer Migrations Programme , youll guide customers through every step of their journey with IRIS Software Group ensuring they successfully adopt and utilise our products and services. Youll work closely with … through data migrations or self-migration training, and act as their advocate within the business. This programme is central to one of IRISs key strategic initiatives, influencing thousands of customer journeys over the next two years. Your role will be integral in ensuring a seamless, positive experience for every customer as they move to our new software. What … youll do: Support the transition of IRIS desktop accountancy products to cloud-based solutions. Scope, deliver, and support customer migrations from start to finish. Prepare and validate customer data for migration. Provide internal training and assist the Support Team when required. Maintain strong accountancy and payroll knowledge to deliver exceptional service. Who youll work with: IRIS customers and More ❯

process is an in person day at our Slough office on the 29th October, kindly keep in mind if you would like to be considered. As part of our Customer Migrations Programme , you’ll guide customers through every step of their journey with IRIS Software Group — ensuring they successfully adopt and utilise our products and services. You’ll work … data migrations or self-migration training, and act as their advocate within the business. This programme is central to one of IRIS’s key strategic initiatives, influencing thousands of customer journeys over the next two years. Your role will be integral in ensuring a seamless, positive experience for every customer as they move to our new software. What … you’ll do: Support the transition of IRIS desktop accountancy products to cloud-based solutions. Scope, deliver, and support customer migrations from start to finish. Prepare and validate customer data for migration. Provide internal training and assist the Support Team when required. Maintain strong accountancy and payroll knowledge to deliver exceptional service. Who you’ll work with: IRIS More ❯

business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation. Essential Expertise: Previous IT support experience (1st/2nd line, MSP or client facing environment). … applications. Exposure to Power Apps or Power Automate. Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint). Familiarity with user administration in Azure AD (Entra ID). Strong customer service and communication skills with both technical and non-technical users. Ability to triage, prioritise, and resolve issues within SLA targets. Team player who works well in a … the ticketing system, email, or Teams. Triage, log, categorise, and prioritise incidents and requests. Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales). Troubleshoot functional, technical, and configuration issues. Support Power Platform (Power Apps, Power Automate) at user/admin level. Manage user administration, security roles, and access More ❯

Operations Manager to take central responsibility for the smooth running of the business. Purpose of the Role To oversee the day-to-day operations of the company, ensuring seamless service delivery, effective use of systems, and high-quality support across all departments. The role combines hands-on operational management with strategic enablement of sales, marketing, customer service … webhooks and JavaScript for reporting, automation, and building MVP solutions. Work with the MD to set KPIs/OKRs and track business performance. 3. Team & Operations Leadership Manage the Customer Service team to deliver excellent client support. Manage Sales Operations, set targets, and report on performance. Supervise freelance consultants, developers, and designers. Step in for the MD to … goals Experience Required (Essential) Managing a range of 3rd-party hosted websites and services. IT management (with external IT support). Leading and managing teams. Delivering services in a customer-focused organisation. Budgeting and financial accountability. Managing multiple concurrent projects. SQL for reporting and automation. Experience Preferred (Nice-to-Have) Managing a hosted software system (e.g., LMS). Experience More ❯

and archive inactive records, and update missing supplier details such as email addresses and finance contact information. Perform similar checks and updates in the Accounts Receivable module, focusing on customer data accuracy and completeness. Review and manage data in the General Ledger, including archiving obsolete codes and data that have not been used for several years. Ensure all data … cleansing activities maintain high data accuracy, uphold data security, and comply with internal policies and procedures. Provide professional customer service during all interactions with suppliers, customers, residents, businesses/partners, and colleagues, whether through email, face-to-face, or telephone/Teams calls. Contribute to a positive team culture and effective collaboration among finance colleagues and other business … areas. Required Skills & Qualifications: Experience in data management or a similar role, preferably within a financial setting. Strong attention to detail and a commitment to data accuracy. Excellent customer service and professional communication skills. Ability to work effectively both independently and as part of a team. Familiarity with financial systems, particularly in data handling and cleansing processes. Benefits More ❯

Customer Services Analyst - 2nd Line - IRIS Financials Hybrid, UK (and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds) Salary: Competitive Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any UK IRIS Office (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within … our dedicated customer support team at IRIS. The team works directly with our customers and represents IRIS by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent … customer service skills and be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as our customers are the backbone of the IRIS brand, and we wouldnt be where we are without them! In this role, you'll play a crucial part in assisting our customers with More ❯

Business Development Representative at Iterable (View all jobs) London Office setting, 5 days. Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle … the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top … from over 50 countries around the world rely on us to captivate their many millions of users. Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. More ❯

Service Desk Coordinator – London (W1) (£35,000 - £40,000 + benefits) Looking for your next career move in a dynamic service environment? Join a team where organisation meets innovation - your coordination skills can shape world-class service experiences. We’re seeking a highly organised Service Desk Coordinator to join our Client’s busy Concierge team. In … this role, you’ll be the backbone of client support — managing service tickets, scheduling engineers, and ensuring every client receives exceptional aftercare. What you’ll do Manage and allocate service tickets via phone and email Schedule and coordinate engineers across multiple client sites Maintain clear client communication throughout the support process Oversee CRM updates and ensure accurate project … documentation Support contract renewals, quoting, and ordering of parts What we’re looking for Strong admin & coordination skills in a fast-paced service environment Excellent communicator with a professional telephone manner Confident multitasker with great attention to detail IT-literate (Microsoft Office & ticketing systems) Experience in customer service, IT, engineering, or AV sectors is ideal What’s More ❯

Travelfusion is the world's largest travel B2B content aggregator for LCCs (Low Cost Carriers) and FSCs (Full Service Carriers) processing hundreds of millions of daily transactions with tens of thousands of daily flight bookings. Travelfusion’s platform powers the world’s leading online leisure and business travel agencies, as well as the meta search and travel ecommerce sites. … SaaS technology company, rapidly growing profitable business with 175 employees based in London, Shanghai and Thessaloniki. The Role The Account Manager will be accountable for commercial relationships with a customer portfolio, maintaining daily business enquiries, and new business development and sales. What you'll be doing ● Manage a portfolio of agency accounts, identify new business opportunities, and collaborate with … other departments to ensure a seamless customer experience. ● Manage and grow sales within assigned accounts, including developing and implementing sales strategies, building strong relationships with key stakeholders, and identifying new business opportunities. ● Working closely with product and technology teams to help deliver and roll out new products and enhancements to customers based on your customer knowledge and relationships More ❯

new business opportunities and advocate multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

new business opportunities and advocate multiple Freshworks product lines that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and external … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

Position: Customer Success Team Lead 💵Salary: up to £80,000 🌍Location: Hybrid in London, UK Are you a customer-obsessed leader and manager of teams in the SaaS space? We are seeking a Customer Success Team Lead with a strong background in both team management and development and hands-on customer service delivery, ideally in … need? A genuine passion for delighting customers, taking complex problems and solving them with determination and emotional intelligence. Exceptional team leadership skills and the ability to guide more junior customer success professionals. What’s in it for you? Competitive compensation and a full benefits package. The opportunity to lead a dynamic team through a time of transformation, driving the … direction of this change and working towards ambitious customer satisfaction targets. The chance to join a highly reputable global company with an excellent brand and reputation. Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below. e.dickinson@franklinfitch.com +1 More ❯

Join a trailblazing FinTech/SaaS company redefining the future of financial services! Our client is seeking a Customer Success Manager to be the first point of contact for their valued corporate clients across the UK and internationally. This is your chance to work with an exceptional leadership team in a fast-paced, high-growth environment where innovation is … at the heart of everything they do. Duties include: Deliver seamless onboarding and implementation experiences for new clients. Provide world-class customer service and quickly resolve any product or service queries. Go above and beyond for customers, your term and the organisation to ensure continued growth and success. Act as a product SME and trusted client partner … sharing insights with both clients and internal teams. Collaborate with the Customer Success Team and wider business to enhance product delivery and customer satisfaction. Identify growth opportunities and partner with sales to drive revenue opportunities. Present client insights and reporting to internal and external stakeholders. Champion retention and long-term client success. Our client is looking for the More ❯

manage documentation, and support the team in achieving business goals. You will collaborate closely with the sales, legal, compliance, finance and technical teams to ensure efficient operations and outstanding customer service. Key Responsibilities Assist prospect and BD after the qualification stage Onboarding Support to follow up and enhance internal processes Close follow up on the onboarding process (compliance, legal … Project management skills are desirable Key Skills & Qualifications Bachelor’s degree in Business, Sales, Marketing, or related field. 2-4 years of experience in sales support, sales operations, or customer service in a B2B or fintech environment. Strong understanding of sales processes and CRM systems (Salesforce experience is a plus). Excellent written and verbal communication skills with … a customer-centric approach. Strong organizational and multitasking abilities. Ability to work independently, manage time efficiently, and prioritize tasks in a fast-paced environment. Detail-oriented with strong analytical skills and problem-solving capabilities. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). Package and Benefits Great compensation package, including performance & company bonus Private Health insurance for you and More ❯

This role is instrumental in building a scalable, transparent, and efficient after-sales infrastructure that supports both full-managed and semi-managed merchants — improving platform performance, merchant satisfaction, and customer trust. What You’ll Do Lead the end-to-end design and management of the merchant after-sales ecosystem, including policy formulation, system design, launch, and continuous optimisation. Develop … and refine after-sales workflows for merchants, covering order cancellations, returns, refunds, and dispute resolution. Collaborate closely with merchant operations, policy, and customer service teams to ensure smooth, compliant, and high-quality service delivery. Gather feedback from merchants, partners, and customers to enhance system capabilities and strengthen Joybuy’s service competitiveness. Partner with tech and platform … What You’ll Bring Bachelor’s degree (or higher) in Business, Supply Chain , or related field. Proven experience in merchant after-sales management, e-commerce product operations, or platform service design . Solid understanding of after-sales workflows and merchant service models (full-managed and semi-managed). Excellent English communication skills and ability to collaborate across diverse More ❯

About JD.com JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, the company has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business … solutions. Learn more: https://corporate.jd.com The Opportunity We are seeking a proactive Product Manager – Post-Purchase Journey . This role will focus on building scalable systems and customer-centric processes across returns, refurbishment, resale, and disposal. Based in the UK, you will work with cross-functional teams to deliver product solutions that improve customer satisfaction, operational … and roadmap for after-sales and reverse logistics in Europe. Translate business and operational requirements into product features, workflows, and system enhancements. Partner with supply chain, operations, marketing, and customer service teams to deliver seamless product adoption. Monitor customer behaviour, partner feedback, and performance metrics to drive product iteration and continuous improvement. Contribute to long-term product More ❯

a new brand launch, this role combines digital trading with retail partner management, giving you the scope to drive sales, strengthen brand presence, and deliver a best-in-class customer experience across the UK and Europe. You will take full accountability for the ecommerce site, manage partnerships with leading ecommerce pureplayers, and oversee the retail arm alongside external partners. … Responsibilities Ecommerce Trading & Merchandising Manage daily site performance, including trading calendars, onsite merchandising, and promotional activity. Apply buying and merchandising expertise to optimise stock, sell-through, and margin. Analyse customer behaviour and deliver measurable improvements in conversion, AOV, and retention. Retail & Partner Management Drive performance of the retail arm, with direct accountability for partnerships with ecommerce pureplayers. Build and … Own sales, margin, and profitability targets across ecommerce and partner channels. Lead weekly and monthly reviews with actionable insights. Monitor KPIs and identify growth opportunities across all channels. Operations & Customer Experience Oversee the full ecommerce process from product upload to fulfilment and returns. Partner with logistics and customer service to ensure seamless delivery and customer satisfaction. More ❯

flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 global sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our … your knowledge and skills Professional development: Develop professional skills such as writing, communication, time management, and teamwork. Impactful work: Contribute to enhancing revenue, delivery performance, efficiency, technical reputation, and customer satisfaction. Future prospects: By the end of this 2-year Level 4 apprenticeship, there may be the option to progress onto higher level apprenticeship qualifications. About QA: Our apprenticeships More ❯

SAP Supplier Management Materials Management Sourcing & Contract Management Operational Procurement Supplier Invoice Management Procurement Analytics Central Invoice Management Non-Technical: Excellent verbal and written communication skills. Strong interpersonal and customer service skills. Exceptional analytical and problem-solving abilities. Results-driven mindset. Ability to work in virtual teams across time zones. Self-motivated with a desire to learn and More ❯

fruitful, long-term partnership. Be present in-market, including in-person meetings with agency contacts, attending/speaking at conferences and locking in networking opportunities to build Linkby’s customer base. Manage and grow team revenue Month on Month and Year on Year in guidance with monthly & yearly targets. Manage a small team of direct reports to ensure they … Country Lead & Head of Global Sales. Lead the development of broader internal and external agency management processes to improve efficiency and external initiatives to drive growth further. Lead on customer service issues if/when they occur, finding solutions that balance both customer and business needs/interests. Qualifications 5+ years of experience working within, or being More ❯