1 to 25 of 56 Customer Service Jobs in Berkshire

looking for a proactive and organised Service Co-ordinator to join a busy and growing technical services team based onsite in Bracknell. This is a fast-paced role supporting the coordination of engineers, reactive callouts, planned maintenance visits, and customer service activity with accuracy and a personable … touch and high levels of customer service at all times! About the candidate The ideal candidate will have previous experience working within a service desk, scheduling or coordination role. You will be highly organised, able to manage multiple priorities at once, and confident working within a fast ...

Customer Support Consultant Accountancy Location: Wokingham Salary: Up to £24,800 A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with … strong customer service skills. You will support customers using accounting software, providing practical, knowledge-based solutions while building strong relationships. The position also involves mentoring junior team members and contributing to continuous improvement across the support function. Key Responsibilities Deliver high-quality second-line support via telephone ...

annum Working Hours: 9am – 4pm (Monday to Friday; 32 hours per week) About ClearTrust MSP ClearTrust MSP is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. We pride ourselves on exceptional customer service and technical excellence. The Opportunity We are looking for a motivated and customer-focused 1st Line Support Technician to join our friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support ...

IRIS Software Group, we’re dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK’s largest private software companies. We support over 100,000 businesses, helping them streamline their … operations with cutting-edge technology. The Role: We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will ...

Outside IR35 Pay £475 a day 3 month rolling contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client … across various projects. Key Responsibilities Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment. Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous improvement. ...

Title: Field Service Engineer (EPOS) Location: Berkshire Employment Type: Full-Time (40 hrs/week, 5 days over 7 including alternate weekends) Salary: £26,500 + Company Vehicle + Benefits Looking to Build a Career in IT Field Service A well-established provider of IT services to major … retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn't essential. Candidates with previous field service or customer-facing experience, a valid ...

Field Service Engineer - Covering the South Coast Salary: £40,000 - £45,000 Location: South Coast/Field Based Hours: Flexible field-based schedule starting from 9:00am. Most days consist of 1-2 planned jobs, with engineers finishing once daily work is completed. 40 hours per week, Voluntary overtime … weekends if available Benefits Company van & fuel card Phone & laptop provided 22 days holiday + bank holidays Pension scheme Death in service (2x salary) Private healthcare after 1 year service Quarterly performance-based bonus About the Company Established for nearly 20 years, this independently owned specialist equipment provider ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through … resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution ...

office-based B2B sales role focused on cold calling, new business generation and account development. This role would suit someone from a telesales, retail, customer service or office-based sales background looking to move into a professional B2B sales environment. Key Responsibilities Make outbound calls to business customers … including cold calling to generate new business Build a pipeline, follow up leads and win new accounts Understand customer needs and present suitable solutions Keep CRM records accurate and up to date Essential Requirements Experience in sales, telesales, retail sales, customer service or another target-driven role ...

development of our people, offering continuous opportunity to those who earn the right. Role Outline: Onboarding Associate’s provide the highest level of customer service to our contractors, Sales partners and internal teams. They are a contractor’s sole point of contact during the onboarding process … packs Attend periodical internal training sessions on compliance matters and legislation Management of onboarding cases through a workflow tool Delivers a high level of customer service to both internal and external customers Responsible for the updating of contractor onboarding status to Sales partners and online portal Responsible ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security-driven ...

Manager (SBDM) Location: Reading, UK Salary: Up to £48K Company Overview A dynamic and growing audiovisual solutions provider delivering innovative technology solutions and exceptional customer service across a range of industries. The business specialises in transforming collaboration, presentation, and communication spaces through tailored AV and IT solutions. … follow-up. Manage and grow a portfolio of high-value accounts. Conduct regular client reviews to identify upselling and cross-selling opportunities. Deliver excellent customer service to maintain long-term client relationships. Collaborate with marketing teams on account-focused campaigns and initiatives. Support and mentor junior sales team ...

Mobile Service Engineer Materials Handling Equipment Location: Reading/Heathrow area (ideally close to Heathrow Airport) Hours: 08:00 – 16:00, Monday–Friday Salary: £36,000 – £40,000 DOE + Door-to-Door Pay + Overtime About the Role We are working with a well-established, nationwide materials handling … business that continues to grow through strong customer demand and long-term client relationships. This is a fantastic opportunity for a Mobile Service Engineer to join a family-run business that prides itself on delivering a genuinely local service while supporting some major national clients. ...

operate a thriving Ecommerce store , which you will be managing as part of this role. The Role We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You'll handle all inbound communication (chats, calls, emails, quotes) related … Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management. You'll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business. General Responsibilities: Respond promptly ...

Title: CRM AnalystSalary: £14.49Location: MaidenheadContract: 9 monthsShift Pattern: 09:00Am - 05:00pm Key Responsibilities Customer Portal & CRM Operations Manage Data Change Requests (DCR) in Salesforce by merging and matching customer registrations with database records. Track completed and incomplete registrations while reviewing analytics to understand platform uptake. Triage customer issues and support customer service and e-solutions teams. Assist with operations such as sample loading, inventory checks, and target list validation. Salesforce Effectiveness (SFE) Track and report on Sales Team performance to support the SFE Manager. Lead training for new starters on digital tools, including PowerBI ...

Hybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental … existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where ...

Hybrid - South Reading area office 3 days a week Why? Fast growing SaaS Vendor An award winning growing Software Vendor is expanding their Technical Customer Support team. You will provide 1st line technical support over the phone, email and remote channels. You will help customers with application, environmental … existing application updates. Investigate, diagnose, and resolve application, environmental, and hardware issues, liaising directly with customers where needed. Maintain accurate records of support activity, customer issues, and resolutions for future reference. Creation of knowledgebase articles and FAQs for use both internally and externally. Identify and escalate technical issues where ...

cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport … travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred ...

cyber security, cloud migrations and network deployments. What We Are Looking For You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport … travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred ...

work +£30-£35 ph +Inside IR35 Role overview You'll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely … support workflows, and assist with troubleshooting using platforms such as Microsoft 365. What we're looking for * "Can Do/Can Learn" attitude * Strong customer service and communication skills * Calm, structured problem-solving under pressure * Good time management and prioritisation * Ability to work independently and as part ...

/or Linux environments Monitoring server health, disk usage, CPU/memory utilization, and system/application logs Managing user access, permissions, roles, and service accounts Ensure system uptime, stability, and performance, meeting defined operational SLAs Drive and contribute to root cause analysis (RCA) and problem management, identifying recurring … recovery concepts Good Understanding of ITSM processes Good Understanding of change management process and its workflow Strong ITIL knowledge (Incident, Problem, Change, Release) Excellent customer service and communication skills Excellent written and verbal presentation skills Demonstrates accountability, passion and ability to learn quickly Ability to deal with ambiguity ...

Customer Support Consultant Accountancy Location: WokinghamSalary: Up to £24,800 A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with strong … customer service skills. You will support customers using accounting softwa... LFWQ1_UKTJ ...

Customer Support Consultant Accountancy Location: Wokingham Salary: Up to £24,800 A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with … strong customer service skills click apply for full job details ...

Customer Support Consultant Accountancy Location: Wokingham Salary: Up to £24,800 A fast-growing fintech software company is seeking an Accountancy Customer Support Consultant to join its team in Wokingham. This role is ideal for someone with an accountancy background who wants to combine their technical knowledge with … strong customer service skills. You will support customers using accounting softwa... CRWG1_UKTJ ...

experienced Fire & Security Engineer to join their growing engineering team across the reading and M4 corridor region. This role will focus on the service, maintenance, and repair of fire and security systems across a portfolio of commercial and retail environments. The successful candidate will join a well-established mobile … opportunities for progression. Key Responsibilities for the Fire & Security Engineer Carry out planned preventative maintenance and reactive repairs on fire and security systems Service and maintain CCTV, fire alarm, and associated electronic security systems Respond to service and breakdown callouts within agreed response times Ensure all work ...