9 of 9 SLA Jobs in Slough

3rd line support to healthcare customers Handling SQL/database queries , troubleshooting application issues , and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated with emerging technologies and serve More ❯

rates, fraud rates, and customer resolution times. Vendor & Network Management Liaise with card scheme partners (e.g., Visa, Mastercard), card issuers, and payment processors. Oversee daily reconciliations, settlement processes, and SLA compliance with external partners. Risk, Fraud & Compliance Work closely with risk and compliance teams to ensure FCA, EU/Bank of Spain and scheme-level compliance. Investigate and resolve transaction More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

in management of equipment lifecycle including budgeting, technical feasibility, critical spares, operational risk reduction and improvement planning. Site Availability: Maintaining zero customer down time including any breaches to contractual SLA's and KPI's. Working closely with the Service Management Centre on ticket updates, change control, customer installation schedules, handovers and customer communications. Assist with managing and escalating any potential … in similar FM/contract support role. Experience of managing in a live operational business-critical environment. Managing 3 rd party suppliers and FM team to deliver against stringent SLA's. Experience with business continuity, risk management, incident management and change control. Desirable: Experience of working within a data centre management organisation. Experience of BMS, PMS, and CMMS systems. Experience More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯