1 to 25 of 27 Service Delivery Jobs in Slough

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … renewal. Accountabilities and KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities highlights: Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution More ❯

Client Delivery Executive The Client Delivery Executive (CDE) is the primary point of contact for clients, ensuring the seamless delivery of services and maintaining a high-quality client experience. This role is responsible for building trusted relationships, managing post-sales service delivery, and ensuring client satisfaction through effective communication, issue resolution, and continuous improvement. Key … Responsibilities Client Relationship Management Act as an ambassador and advocate for clients. Own and lead the end-to-end client service experience. Build and maintain strong, trusted relationships through regular engagement. Work with leadership to shape long-term service strategies. Client Management Understand client strategies and timelines to support effective planning and delivery. Lead client onboarding and transition … requests and challenge assumptions to deliver better outcomes. Keep clients informed of progress, timelines, and potential risks. Continuous Improvement & Support Identify opportunities to enhance the client experience. Innovate in service delivery methods and engagement approaches. Support proposals, audits, site tours, workshops, bids, and negotiations. Review and interpret performance reports, highlighting exceptions and driving resolution. Skills, Experience & Qualifications Strong More ❯

Legal Service Delivery Specialist (ServiceNow Expert) 📍 Location: Hybrid - London (Potentially remote for the right candidate) 📝 Outside IR35 I'm recruiting for a Legal Service Delivery Specialist with deep expertise in ServiceNow to drive adoption, training, and reporting within a global Legal Operations team. This role is perfect for someone who thrives at the intersection of technology … of legal operations systems, ensuring smooth rollout and high engagement across teams. Deliver hands-on ServiceNow end-user training, making complex processes clear and accessible. Build and maintain legal service delivery reporting frameworks to provide actionable insights. Partner with stakeholders to support change management and continuous process improvement. What You Bring Proven experience in Legal Service Delivery More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a digital transformation project … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

Are you a fluent MANDARIN speaker with a background in delivery & management of Telecoms network delivery projects? This role can be based in wither Germany ( Frankfurt area) or in the UK and you will be setting up network, server, storage, cloud, and data center infrastructure for a global business. The work is varied, very autonomous and interesting and … involved in Europe as well as reporting to clients . You will be part of a company that works at the forefront of cloud solutions TITLE : Mandarin Chinese Network Service Delivery Manager Location : London Job Type: Permanent, full-time Sector : Telecommunications project management Salary : £40,000- (45,000 depending on experience) + additional bonus Language required : Fluent Mandarin … be travel to site locations in the UK (or Germany) depending on where you choose to be based Pre-sales: Manage and deliver end-to-end projects across network delivery and data center delivery, from pre-sales through to customer operations. Communicate with internal and external clients Plan and oversee all aspects of the projects Work to meet More ❯

The Executive Collaboration Services (ECS) Regional Service Manager is a senior, customer-facing role responsible for driving executive effectiveness through strategic digital support across all Mars segments, based in the EU. As the counterpart to the US-based ECS lead, this role will build trusted relationships with senior leadership, acting as both a consultative advisor and a digital strategist. … and direction to enhance the quality and impact of services provided. In collaboration with internal teams across Mars Digital Technologies, Corporate Affairs, and Office Services, this role ensures seamless service delivery and drives continuous improvement across executive-facing experiences. What are we looking for? Bachelor’s degree in information technology, Engineering, Communications, or related discipline OR equivalent professional … scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

understanding of the engineering, contractual, and compliance requirements within a hyperscale data centre environment. Main Duties and Responsibilities Develop and manage the client relationship, ensuring a high level of service; attend client meetings as required. Ensure Health and Safety compliance for engineers, contractors, and site visitors. Work closely with the Contract Support Team to maintain consistent high service … effective solutions for development, training, and performance management. Provide technical support across a wide range of services to both the internal team and the client. Meet and report on service line KPIs on a monthly basis. Ensure all contractual commitments are met and exceeded through strong leadership. Align service delivery with agreed SLAs. Prepare data and insights … support and technical leadership. Carry out additional duties as required by the Technical Manager, in line with competencies and experience. Key Accountabilities & Deliverables 100% statutory compliance across all applicable service lines. Work closely with Contract Support & Engineering Supervisors to ensure service delivery gaps are avoided. Maintain and manage service line tracker documents, ensuring timely closure of More ❯

management space to find a Client Engagement & Support Manager . This is a pivotal, client-facing leadership role, bridging the gap between customers and internal teams to ensure seamless service delivery, proactive communication, and consistently high satisfaction levels. You’ll manage both the Application Support and IT Operations teams, oversee SLAs, and act as the trusted liaison for … handle escalations, and maintain transparency throughout issue resolution Manage support teams : Oversee global Application Support Analysts and IT Operations, ensuring tickets are triaged, resolved, and documented effectively Own SLAs & service reviews : Monitor performance, report on service metrics, and present updates to both internal stakeholders and clients Enhance product knowledge : Understand platform logic, architecture, and tools to confidently communicate … with clients and assist in troubleshooting Drive operational excellence : Coordinate upgrades, maintenance, and IT processes to ensure high system availability Spot growth opportunities : Identify potential upsells, cross-sells, and service improvements within the client base What You’ll Bring 7–10 years’ experience, including 3+ years in a client-facing role (Customer Success, Account Management, Technical Project Management) and More ❯

scale with us. As the senior operational leader in the market, you will: Execute day-to-day operations — directly leading partner and client onboarding to set the standard for service excellence. Build the playbook for scale — designing processes, systems, and KPIs that form the foundation of our global expansion.. This role has the clear scope to grow into a … media owners and programmatic partners, ensuring they are onboarded successfully with Veridooh. Own, develop and document best practices for partner onboarding, integrations, ongoing relationship management and support. Client Onboarding & Service Delivery Personally lead operational onboarding for major global media agencies and direct clients. Map and document campaign workflows, proposing best-in-class solutions powered by technology. Partner with … leading the onboarding and training of new team members. What You'll Bring Industry Experience: Significant experience (typically 7–10 years) in ad-tech operations, technical account management, or service delivery. Experience in out-of-home (OOH) media is strongly preferred. Execution Mindset: A hands-on builder who thrives in a “ground zero” environment — equally comfortable running onboarding processes More ❯

Service Desk Coordinator London IT Support Firm £35,000 to £45,000 (dep exp) IT Service Desk Coordinator. We’re seeking a highly organised and proactive Helpdesk Administrator or Service Desk Coordinator to join a dynamic, fast-paced IT Support Firm in the heart of London. This role is perfect for someone who thrives on keeping things … for all incoming support queries Log and monitor helpdesk requests using the internal ticketing system Assign and escalate issues where necessary, ensuring timely resolution Liaise with internal teams and service providers to follow up on outstanding jobs Keep users informed with clear, timely updates throughout the process Maintain accurate records of all service requests and interventions Support reporting … activities to help identify trends and improve service delivery About You Previous experience in a helpdesk, service desk, or administration role Confident communicator with strong organisational skills Able to juggle multiple tasks and prioritise effectively under pressure Comfortable using ticketing or CRM systems A collaborative approach and willingness to support the wider team Why Apply? You’ll More ❯

US, and Europe Definia - Defining, designing, and delivering technology, transformation, and cultural change... BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams... Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory … The IN Group (TIG). We’re structured into five specialist areas: Infrastructure – keeping our tech ecosystem strong and reliable. Information Security – ensuring our security measures are always effective. Service Delivery – running the Service Desk and resolving IT support issues. Product Development – optimising and enhancing our product pipeline. Transformation & Change – delivering business-wide change projects. Together, the More ❯

that drive marketing effectiveness and efficiency across the customer journey. Tag respects individuality and the power of collaboration, turning big ideas into impactful results. The role The Head of Delivery at Tag Worldwide will lead the end-to-end execution of work across the business, ensuring every project is delivered with precision, pace, and impact. This role combines strategic … delivery leadership with deep integration of project management, overseeing systems, people, processes, and operational reporting across creative, production, strategy, and tech. You will reshape and embed the delivery function as a core operational engine, driving smarter, more efficient ways of working, enabling granular reporting, fostering a high-performance team culture, and strengthening the connection between PMs, account teams … ll also inherit key responsibilities from the Head of PM remit to ensure full alignment across project leadership, workflow governance, and cross-functional collaboration. Responsibilities Lead and Reorganise the Delivery Function Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match More ❯

Product Manager – Internal Tools & Delivery Location: Hybrid (2 days/week in Earls Colne, Essex, or Central London) Type: Full-time Salary: £60,000 - £70,000 based on experience About Water Direct Water Direct is the UK’s leading provider of alternative water supplies, delivering emergency and planned services to water utility companies, commercial organisations, and critical infrastructure nationwide. … Our work ensures that households, hospitals, and businesses have access to water when it matters most. In 2024, we began a strategic investment in technology to improve service delivery, transparency, and operational efficiency—building a new digital platform to manage our operations and create the foundation for growth into new services and markets. Our Product Vision We are … next phase of growth. You’ll lead the specification, implementation, and rollout of critical internal tools and systems, shaping how we scale our operations nationally. This is not just delivery – it’s an opportunity to own product decisions that will transform a traditionally manual industry into a data-driven, tech-enabled operation. This is a hybrid role combining product More ❯

more—to help our teams and brands succeed. Overview They are planning a significant programme of IT outsourcing and offshoring in order to optimise cost and deliver high quality service whilst enabling its’ retained organisation to undertake wide scale transformation. We are seeking an experienced Commercial Lead to take ownership of shaping, negotiating and executing the commercial deals that … for at least three days per week with expected travel to India throughout the engagement period. Key Responsibilities Lead complex commercial negotiations with an existing preferred panel of IT service providers, technology vendors, and offshore partners to secure favourable terms, pricing structures and service level agreements Develop and implement vendor management strategies that maximize value while minimizing risk … Proven track record of successfully negotiating complex, high-value commercial agreements with measurable cost savings CIPS and/or other alternative IT outsourcing accreditations desirable Strong understanding of IT service delivery models, offshore operations, and technology infrastructure Experience with contract management, service level agreements, and performance metrics in IT environments Advanced negotiation skills with the ability to More ❯

manages a major event, or supports a specialist operation, they depend on secure and reliable communication. Behind that lifeline sits a senior leader who ensures the technology works, the service runs smoothly, and the people using it can trust it without hesitation. That’s where you come in. As the Met’s Radio Services Senior Manager, you’ll take … a leadership role with real breadth. You’ll head up a dedicated team and manage supplier partnerships worth millions. You’ll balance risk, cost, and quality, making sure the service is not only resilient today but fit for the future. You’ll represent the Met at the highest levels, including with the Home Office, as you help shape the … future of emergency service communications. It’s a role that demands both strategic thinking and operational focus. You’ll be accountable for significant budgets, contracts, and assets, but also for ensuring the frontline gets the tools they need when it matters most. In return, you’ll join an organisation with a unique mission: to make London safer and earn More ❯

aspect and processes as a whole. Ways of working with external partner(s) Understand suppliers support contract & SLAs. Holding suppliers accountable to the agreed SLAs Attend weekly/monthly service reviews, be the first line of contact for suppliers Escalating and communicating (as appropriate) where delivery doesn’t meet expectations/support model or where risks are impacting … innocent business. (if required) Regular meetings/communication with vendors for outstanding actions on tickets/changes Monitor/evaluate supplier performance. Service performance Create daily, weekly, monthly, annual reports Create dashboards Review ITSM queues daily Daily communication with business and users Service Improvements & Documentation Identify opportunities for improvements Create self help guides for users Create process documents More ❯

Solution Architect Lead to join our client on a high-profile contract , providing both strategic oversight and hands-on technical leadership within their network function. This role bridges operational delivery and strategic architecture – you’ll be: Designing solutions & creating network diagrams Pricing options & presenting risks/benefits to leadership Leading, coaching & guiding the Networks team Stepping in hands-on … WAN (2.0): resilience, security, Zscaler & operability Integration projects: (e.g., International Paper merger) – modulation & impact assessment Supporting key initiatives ( 80/20, EUDR, I-Hub ) requiring network input ITIL-aligned service delivery across the team Balancing cost, governance & service excellence What You’ll Bring: Strong Network Architecture & Operations expertise (WAN, LAN, WiFi, SD-WAN) Experience with integration projects More ❯

cloud, automation, and data Introducing structure and clarity to a complex, creative environment with a wide-ranging tech stack Establishing engineering excellence across CI/CD, architecture, testing, and delivery frameworks Leading transformation across people, processes, and technology in a business where change is constant Researching the introduction of AI for automation This is a chance to build a … up, in an environment with the ambition, scale, and executive support to back it. What You’ll Bring You’re a proven engineering leader who’s transformed teams, led delivery, and built clarity out of complexity. You balance technical depth with product insight and people leadership and you’re at your best in high-growth, ambiguous, fast-paced environments. … We’re looking for someone who has: A strong software engineering background, with credibility at both technical and strategic levels Demonstrated ability to drive process improvement, build delivery culture, and manage through ambiguity Emotional intelligence, resilience, and the ability to lead across matrixed, culturally diverse teams Led engineering functions of 40+ people, ideally across multiple geographies or business lines More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … positioning that keep IRIS ahead of the market. Youll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

Be Doing: Define and own the product roadmap for managed services within education. Lead a team of Product Owners responsible for strategic functions across the service. Champion product and service innovation by engaging directly with schools, trusts, and MATs. Collaborate with engineering, operations, and commercial teams to bring scalable solutions to life. Define pricing models, service levels, and … keeps our client ahead of the market. You’ll Bring: Experience of product leadership experience in payroll, HR tech, or managed services. A deep understanding of UK payroll compliance, service delivery, and digital transformation. The ability to translate customer needs into structured, agile delivery. Strong commercial acumen with experience in pricing strategy and customer engagement. Excellent communication skills More ❯

Marketing, Commercial, Property, and Procurement Assess and evolve collaboration and reporting tools to boost productivity and transparency Champion automation and analytics using Power Automate and Power BI Collaborate with service delivery and IT partners to ensure excellent support and governance Define KPIs for adoption, effectiveness, and process improvement Experience Required: Proven background as a Product Owner or IT More ❯

clients value clarity, not just theory A proactive attitude to business development and relationship-building Willingness to support and supervise junior team members Someone who adapts their communication and service delivery to suit each client’s needs Recent Work Highlights Advising an international technology supplier on a major public sector contract Helping a fast-growing medtech company build More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

you will collaborate closely with stakeholders to develop and deliver innovative solutions using Oracle ERP and EPM systems. Your expertise will help optimise processes and enhance the company’s service delivery, supporting their ongoing growth and success. This role offers a fantastic opportunity to be at the forefront of technological change within a forward-thinking organisation. Proven experience More ❯