Wholesale Service Desk Incident Coordinator/Scheduler
- Hiring Organisation
- South East Water
- Location
- Snodland, Kent, United Kingdom
- Employment Type
- Permanent
- Salary
- £31758/annum
customer's water supplies. You will support the Wholesale Service Desk Team Manager in the team's day to day activities including monitoring & coaching performance and providing first line technical support to advisors on all shift patterns. Working hours for the role will be Monday - Friday … customer including texting. To manage real time performance to ensure that service levels are achieved on the phones and work queues. To provide coaching and guidance on Operational matters, Company's Codes of Practice and information systems for the advisors. Quality audit and monitor output within the team to ensure ...