2 of 2 Customer Experience Jobs in Solihull

Dynamic SaaS Sales professional required by well-established midlands-based SaaS solutions provider who will play a key role in driving B2B sales and new customer acquisition within the UK Telco and utilities markets. As an experienced Senior Sales Exec or Business Development Manager you will own the full sales cycle from prospecting, pitching, customer demonstration through to … with key decision makers. Act as a trusted advisor using a consultative, solution-led approach Achieve and exceed new business ARR targets Accurate reporting and collaboration with Implementation and Customer Success teams to ensure best possible customer experience Requirements Proven track record in B2B enterprise solution sales Excellent understanding of modern sales methods eg MEDDICC Tech Savvy … with the ability to demo and discuss technical solutions and concepts Excellent communicator with strong hunter mindset and a proactive and driven approach Experience of selling into regulated industries eg Telco, Utilities. The role is a brilliant opportunity for someone to work with an already successful and market leading product suite and to help identify and onboard high profile More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per … week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a More ❯